LOOP is the world's first AI-powered POS for restaurants. Operators run their venue using voice or text commands instead of clicking through dashboards, while LOOP also handles orders, payments, inventory, staff, customers, and reporting.

LOOP is priced per outlet, per month. There is a Free tier suitable for a single small outlet, a Growth tier with full AI operations, and a Business tier for multi-outlet brands. Annual billing saves two months.

Does LOOP work in Vietnam?

Yes. Vietnam is the primary market for LOOP. The product supports Vietnamese language, VND pricing, local payment rails, VAT invoices, and Zalo Mini App integration.

How does LOOP differ from traditional POS systems?

Traditional POS systems require operators to read dashboards and decide manually. LOOP inverts this: the AI reads operational data continuously and surfaces decisions, and the operator confirms or asks follow-up questions in plain English or Vietnamese.

Can I migrate from KiotViet, Sapo, or iPOS.vn?

Yes. Menu, customer, and historical sales data can be imported from KiotViet, Sapo, iPOS.vn, and other common Vietnamese POS systems during onboarding.

service charge: definition for Vietnam F&B operators (2026)

By LOOP

2026-05-22

Last updated: 2026-05-22

TL;DR

service charge — Mandatory % added to check, distinct from voluntary tip.

Why it matters

For F&B operators in Vietnam, this concept maps directly to either revenue protection or cost control. Misunderstanding it is the most common reason a POS configuration creates manual reconciliation work for years instead of paying back in 90 days.

How to measure it

Most modern POS systems surface this as a daily KPI on the manager dashboard. The benchmark to beat depends on your segment — coffee, hotpot, QSR all have different thresholds. LOOP auto-calibrates against your segment's 2026 median (see benchmark posts).

How LOOP implements it

LOOP ships this as a default capability on Growth and Business plans. Configuration is one-time and surfaces in the AI assistant, the manager mobile app and the nightly P&L summary. Variance flags fire automatically when actuals diverge from theoretical by >3% on a closed period.