Delivery aggregator
A third-party platform (GrabFood, ShopeeFood, Be, Loship) that lists restaurants, takes orders and dispatches couriers. Aggregators charge 15–30% commission and own the customer relationship — managing menu, prep capacity and SLA across them is its own discipline.
Deep dive: delivery aggregator
Delivery aggregators are a channel, not a customer relationship. They bring volume an outlet could not reach on its own and they take 12–28% of it, plus promotional funding, plus the guest's identity. Treating them as pure incremental revenue is how chains end up with a busy kitchen and a flat bottom line.
The workable posture is three-part. Price for the channel rather than mirroring the dine-in menu, since the same dish carries a commission the counter version does not. Curate the delivery menu down to items that travel well and hold margin after commission, which usually means removing a third of the dine-in list. And unify the order flow into the POS so every platform's tickets, stock movements and commission land in one report — without that, per-channel profitability is a guess and the tablet wall keeps growing with each new platform.
What is Delivery aggregator used for in F&B operations?
In multi-outlet restaurant and F&B operations, delivery aggregator is an essential component — directly affecting service speed, order accuracy and margin. See the related terms below to understand where it fits in the broader stack.
How does LOOP support Delivery aggregator?
LOOP supports delivery aggregator natively in its POS + KDS + inventory platform for Vietnamese F&B chains — no plugin or third-party integration required. It's one reason multi-outlet operators pick LOOP as their primary operations system.
