An automatic percentage added to the bill (commonly 5% in Vietnam) that goes to the operator, not directly to staff. Different from tips. Configure visibility, taxability and allocation rules carefully — mishandling service charge is a common audit finding.
In multi-outlet restaurant and F&B operations, service charge is an essential component — directly affecting service speed, order accuracy and margin. See the related terms below to understand where it fits in the broader stack.
LOOP supports service charge natively in its POS + KDS + inventory platform for Vietnamese F&B chains — no plugin or third-party integration required. It's one reason multi-outlet operators pick LOOP as their primary operations system.