Ticket time
The elapsed time from a ticket being fired to the kitchen until it's bumped as complete. Tracking the median and 90th-percentile ticket time per station, per daypart, exposes bottlenecks invisible in averages.
Formula
Ticket time = bump_off_screen_timestamp − order_fire_timestamp. Track p50, p90, p99 per station per service.
Ticket time in day-to-day operations
Operators meet ticket time at three moments: when a system is first configured, when a second outlet opens, and when margin is reviewed. At each point the practical question is not the definition but who owns it, where the data lives, and how quickly a discrepancy surfaces.
If ticket time lives only in a spreadsheet or in a manager's head, it drifts. When it sits in the operating system alongside tickets, recipes, payments and delivery commission, a discrepancy shows up the next morning instead of at month end — and that gap is where the money is.
LOOP handles ticket time inside the same POS, KDS and inventory platform, running on devices you already own rather than dedicated hardware. Browse the full F&B glossary or see LOOP pricing.
What is Ticket time used for in F&B operations?
In multi-outlet restaurant and F&B operations, ticket time is an essential component — directly affecting service speed, order accuracy and margin. See the related terms below to understand where it fits in the broader stack.
How does LOOP support Ticket time?
LOOP supports ticket time natively in its POS + KDS + inventory platform for Vietnamese F&B chains — no plugin or third-party integration required. It's one reason multi-outlet operators pick LOOP as their primary operations system.