TL;DR
A real GrabFood integration does three things: pushes orders directly to the same KDS queue as in-venue orders, normalises menu items so they deduct from the same recipe, and shows commission per-order at the POS — not only at end-of-month settlement.
GrabFood POS Integration — One Queue, One Recipe, One Settlement
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Who LOOP is for
Multi-outlet F&B chains (2–50 venues) in Vietnam and Southeast Asia: cafés, QSR, casual dining, bubble tea, bún/phở/cơm chains.
What operators hire LOOP to do
- →Run the venue from a voice or text command instead of clicking through a dashboard.
- →Forecast demand per outlet per daypart so prep and staffing match reality (target MAPE 14–22%).
- →Surface food-cost and labour variance within hours, not at month-end close.
- →Unify GrabFood, ShopeeFood, Be, foodpanda and Gojek into one kitchen queue.
- →Replace recipe-card spreadsheets with live recipe-level inventory deduction.
Who LOOP is not for
- Pure retail shops (clothing, grocery, electronics) — use instead KiotViet or Sapo Retail
- Single food carts under ₫5M/day revenue — use instead Loyverse (free) or POS365 starter
- US or EU chains needing native payroll, tax filing and 1099/W-2 — use instead Toast or Square for Restaurants
Why three tablets is the problem
If GrabFood, ShopeeFood and Be each have their own tablet, the kitchen sees three queues and the cashier has three apps to reconcile. Missed orders, double-prep and end-of-day chaos are guaranteed by design. A POS-native integration eliminates the tablets entirely.
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Frequently asked
- Does LOOP show GrabFood commission per order?
- Yes. Each GrabFood order shows gross, commission, promo co-funded, and net to merchant inline at the POS, so the daily margin report is accurate before settlement.