Account and data deletion — LOOP Manager

This page explains how users of the LOOP Manager app can request deletion of their account and associated data. No sign-in is required to read these instructions. A Vietnamese version is available at Xoá tài khoản.

A. How to request deletion

The LOOP Manager app does not currently include an in-app delete button. Deletion requests are submitted by email — this is the only official channel:

1. Email support@loopin.one from the email address registered on the account.
2. Use the subject line "Delete my LOOP Manager account".
3. Include the following so we can verify your identity:
   • the account email address;
   • the registered phone number (if any);
   • the store or venue name using LOOP Manager.

If you can no longer access the registered email address, email support@loopin.one anyway and describe the situation — we will ask for additional verification (registered phone number, business tax code, or a recent service invoice) before processing the request.

Conditions to complete before deletion

• Workspace owners: if your account owns a workspace with active staff or branches, transfer ownership to another account first, or state clearly in your email that you want the entire workspace deleted along with the staff accounts it contains.
• Open transactions: unclosed orders, shifts or payment sessions must be completed or cancelled before we can delete the account.
• Active subscription: deleting the account terminates your subscription. Remaining prepaid time is not refunded unless required by law.

When an in-app deletion flow ships (Settings → Account → Delete account), this page will be updated to include it.

B. Data that will be deleted

Once the request is processed, the following data — matching our Google Play Data safety declaration — is deleted from our systems:

• Personal information: name, email address and phone number of the user or merchant owner.
• Account and business profile: login credentials, store name, address, outlet configuration and staff permissions.
• App activity: usage logs, in-app events, action history and account-linked diagnostics.
• Device identifiers: device or installation ID and push notification tokens.
• Content you uploaded: product and menu photos, store logo, attachments.
• Operational records in your account: catalogue, inventory, recipes, and customer and loyalty records you entered.

We do not sell personal data and do not share data with third parties for advertising. See the Privacy Policy for details on service providers.

C. Data retained and for how long

• Accounting records, invoices and financial transaction data: retained for 10 years as required by Article 41 of Vietnam's Law on Accounting 2015 and Vietnamese tax regulations. These are held as accounting records separated from the deleted account, used only for legal compliance and no other purpose.
• Anonymised aggregate statistics: retained, but cannot be traced back to you or your account.
• Records subject to an ongoing legal dispute: retained until the matter is resolved, as required by law.

All other data is permanently deleted and cannot be recovered.

D. Processing time

• Within 72 hours: we acknowledge the request and complete identity verification.
• First 15 days — "pending deletion": the account is locked for sign-in but data is not yet erased. You can cancel the request by replying to our email during this window.
• After 15 days: data is erased from production systems and cannot be recovered.
• Within 30 days: deletion is complete and we send you a confirmation email.
• Within 90 days: data in encrypted backups is removed on the normal backup rotation.

E. Contact

For any deletion request or question, email support@loopin.one. See the Privacy Policy for full details of how we collect, use and protect data.