TL;DR
StoreHub is a proven, all-in-one Malaysian POS with 20,000+ SEA businesses, a 13-year track record and strong hardware + payments bundles. LOOP is F&B-pure and AI-native: voice-run service, AI daily briefs, and inventory forecasting are included, not add-ons. For mixed retail+F&B groups StoreHub is the safer pick; for a new or switching F&B venue, LOOP removes the staff-training tax and runs the outlet with you.
LOOP vs StoreHub — Honest 2026 Comparison for F&B Operators
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PEKO ecosystem
LOOP runs the venue. PEKO brings the customer back. Two products, one company.
PEKO — the AI customer-retention platform (heypeko.com) from the same company as LOOP. PEKO handles retention; LOOP handles operations.
| LOOP — operations | PEKO — retention |
|---|---|
| Inventory & recipes | Churn prediction |
| Shift & staff management | Automated win-back |
| Table layout | Member portal |
| Kitchen display (KDS) | Loyalty tiers |
| E-invoice (TT78) | Receipt OCR enrolment |
| Aggregator queue (GrabFood / ShopeeFood / Be) |
LOOP and PEKO each work on their own. Run both and the data syncs into one single AI brain, so nothing is entered twice. PEKO is not a POS and does not replace one — it also runs alongside any other POS.
Choose LOOP if
- ✓You run 2+ outlets and want one operator who can speak commands instead of clicking.
- ✓You want AI demand forecasting per daypart (target MAPE 14–22%), not gut-feel.
- ✓You're on SEA payment rails (VietQR, PromptPay, QRIS, DuitNow, PayNow, QR Ph).
- ✓You're already on PEKO loyalty (or planning to) — 50% lifetime LOOP discount.
Choose StoreHub if
- →You run mixed retail + F&B under one brand and want a single POS covering SKUs and modifiers.
- →You are Malaysia-HQ and value native MyInvois e-invoicing and DuitNow QR bundled in-box.
- →You want a bundled hardware + payments deal and on-site installation across MY/SG/PH.
- →Your team is already trained on StoreHub and you don't want to re-onboard staff for AI features.
| Feature | LOOP | StoreHub |
|---|---|---|
| Hardware & devices | Mobile-native — full POS runs on any iPhone, Android phone, iPad or Android tablet you already own. No proprietary terminal. | Android tablet + StoreHub-recommended hardware bundle; no first-party iOS or phone app for the full POS. |
| AI voice / text operation | Included — voice or text commands run the outlet | Not available — dashboard-driven POS |
| Staff training needed | ~10 minutes — new staff talk to LOOP in plain language | Multiple days — HitPay notes StoreHub's 'comprehensive features demand more extensive staff education' |
| AI daily brief | Every morning: sales, top items, low stock, staffing alerts | Not available — standard reports only |
| AI inventory forecast | 7-day per-SKU forecast with prep-list generation | Basic threshold reorder alerts |
| F&B depth (modifiers, kitchen printing, recipe inventory) | F&B-native: unlimited modifiers, KDS + printer routing, recipe-level deduction built-in | F&B module inside a generalist retail platform — modifiers and recipe BOM work but weren't the design center |
| Free tier & what it includes | Free tier: 1 outlet, core POS + KDS + 50 AI prompts/month | No free tier — paid subscription from month one |
| Add-on pricing transparency | Flat per-outlet, all-inclusive; AI, KDS, aggregators bundled | Base plan + paid add-ons (loyalty, advanced reports, integrations) — quote-based |
| Setup time (single outlet) | ~10 minutes remote; menu CSV import + terminal pairing | 1–2 weeks with a StoreHub onboarding specialist; hardware ships in |
| Multi-outlet | Included from Growth; central menu, pricing, inventory across outlets | Yes — StoreHub's core strength across 20,000+ merchants |
| Loyalty depth | Bundled PEKO retention platform with 34% second-visit vs 19% baseline (PEKO 2026 dataset) | Basic — StoreHub's own blog openly debates 'StoreHub Loyalty vs Eber' as an add-on decision |
| Retention AI (via PEKO pairing) | PEKO paired: AI-scored churn risk, auto win-back journeys, 50% lifetime LOOP discount | Not offered natively — pair with Eber or a 3rd-party CRM |
| Best for | Opening or switching F&B venues that want the POS to run itself | Mixed retail + F&B groups on MY/SG/PH wanting one proven all-in-one |
Bottom line
Choose StoreHub for a proven all-in-one across retail and F&B with hardware bundles. Choose LOOP if you're opening or switching an F&B venue and want the POS to run itself.
Why teams pick LOOP
- Mobile-native, hardware-agnostic — start on the phone in your pocket, add a printer only when you want one. No terminal bundle, no capex.
- Voice-run service means new staff are productive on day one — no training week.
- AI daily briefs + 7-day forecast replace the manual morning report huddle.
- PEKO pairing turns loyalty from a punch-card add-on into an AI retention engine.
Which one is right for you?
Mixed retail + F&B group in MY/SG/PH
Stay with (or choose) StoreHub
StoreHub's 13-year track record and hardware ecosystem earn the boring, low-risk win when SKUs and F&B share a chart of accounts.
New or switching F&B venue
Choose LOOP
Zero staff-training tax, AI daily brief, forecast-driven prep list, and PEKO retention out of the box — the POS runs the outlet with you.
Frequently asked
- Is StoreHub really 13 years old with 20,000+ merchants?
- Yes — StoreHub was founded in 2013 in Malaysia and publicly cites 20,000+ SEA businesses across retail and F&B. That maturity is a real asset for risk-averse buyers.
- Does StoreHub have AI features?
- Not as first-class product surfaces. It has reports and thresholds, but no voice operator, no daily brief and no per-SKU demand forecast. That is the gap LOOP is built into.
- Can I migrate from StoreHub without losing sales history?
- Yes. LOOP's onboarding imports menu, modifiers, customers and up to 12 months of transaction history via StoreHub CSV export. Downtime is typically zero — cutover happens between service periods.
- Does LOOP include loyalty?
- LOOP handles operations. For AI-driven customer retention, PEKO is the sibling product from the same company — it runs alongside LOOP or alongside any other POS. Together they cover operations and retention.
- Can PEKO handle inventory and staff scheduling?
- No — PEKO is the retention layer. LOOP covers inventory, recipes, shifts, table management and kitchen display in the same ecosystem.