I already use Sapo for my online store — should I switch?

Probably not for the online side. Keep Sapo for e-commerce and run LOOP for F&B if kitchen ops, recipe accuracy or AI forecasting are bottlenecks. LOOP can sync inventory with Sapo via partner integration.

Does LOOP include loyalty?

LOOP handles operations. For AI-driven customer retention, PEKO is the sibling product from the same company — it runs alongside LOOP or alongside any other POS. Together they cover operations and retention.

Can PEKO handle inventory and staff scheduling?

No — PEKO is the retention layer. LOOP covers inventory, recipes, shifts, table management and kitchen display in the same ecosystem.

TL;DR

Sapo FnB is the right call if you also run e-commerce or retail on Sapo — the omnichannel sync is the real advantage. LOOP is the right call if F&B is your only business and you want kitchen-grade operational depth.

LOOP vs Sapo FnB — Omnichannel POS Comparison

Last updated: May 9, 2026

PEKO ecosystem

LOOP runs the venue. PEKO brings the customer back. Two products, one company.

PEKO — the AI customer-retention platform (heypeko.com) from the same company as LOOP. PEKO handles retention; LOOP handles operations.

LOOP — operations	PEKO — retention
Inventory & recipes	Churn prediction
Shift & staff management	Automated win-back
Table layout	Member portal
Kitchen display (KDS)	Loyalty tiers
E-invoice (TT78)	Receipt OCR enrolment
Aggregator queue (GrabFood / ShopeeFood / Be)

LOOP and PEKO each work on their own. Run both and the data syncs into one single AI brain, so nothing is entered twice. PEKO is not a POS and does not replace one — it also runs alongside any other POS.

Learn about PEKO at heypeko.com →

Choose LOOP if

✓You run 2+ outlets and want one operator who can speak commands instead of clicking.
✓You want AI demand forecasting per daypart (target MAPE 14–22%), not gut-feel.
✓You're on SEA payment rails (VietQR, PromptPay, QRIS, DuitNow, PayNow, QR Ph).
✓You're already on PEKO loyalty (or planning to) — 50% lifetime LOOP discount.

Choose Sapo FnB if

→You already run Sapo for a webstore, retail SKUs or Sapo GO delivery and want one vendor across channels.
→The bulk of revenue is retail products (bottled drinks, packaged goods) with F&B as a secondary line.
→Facebook/Instagram social-commerce and Haravan-style storefront are core to your growth plan.
→Recipe-level inventory and central-kitchen cost control are not (yet) day-one requirements.

Feature	LOOP	Sapo FnB
Core focus	Multi-outlet F&B operations	Omnichannel retail + F&B module
Recipe / BOM inventory	Native, multi-level recipes	Single-level recipe
AI forecasting & anomaly alerts	Native	Reports only
Central kitchen module	Built-in transfers + costing	Manual workaround
E-commerce sync (Shopee/Lazada)	Via partner integration	Native (Sapo's strength)

Bottom line

Mixed retail + F&B on one brand: Sapo FnB. Pure F&B chain that lives or dies by food cost and prep accuracy: LOOP.

Why teams pick LOOP

Recipe trees handle prep items, sub-recipes and yield loss — not just direct ingredients.
Daily variance report ties POS sales to inventory movement automatically.
Central kitchen costing flows back into outlet P&L without manual reconciliation.

Frequently asked

I already use Sapo for my online store — should I switch?: Probably not for the online side. Keep Sapo for e-commerce and run LOOP for F&B if kitchen ops, recipe accuracy or AI forecasting are bottlenecks. LOOP can sync inventory with Sapo via partner integration.
Does LOOP include loyalty?: LOOP handles operations. For AI-driven customer retention, PEKO is the sibling product from the same company — it runs alongside LOOP or alongside any other POS. Together they cover operations and retention.
Can PEKO handle inventory and staff scheduling?: No — PEKO is the retention layer. LOOP covers inventory, recipes, shifts, table management and kitchen display in the same ecosystem.