TL;DR
POS365 wins on sticker price and breadth across retail + F&B + services. LOOP wins on F&B operational depth: recipe-level inventory, central-kitchen transfers, AI forecasting, and a real KDS.
LOOP vs POS365 — Cloud POS Comparison for Vietnamese F&B
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PEKO ecosystem
LOOP runs the venue. PEKO brings the customer back. Two products, one company.
PEKO — the AI customer-retention platform (heypeko.com) from the same company as LOOP. PEKO handles retention; LOOP handles operations.
| LOOP — operations | PEKO — retention |
|---|---|
| Inventory & recipes | Churn prediction |
| Shift & staff management | Automated win-back |
| Table layout | Member portal |
| Kitchen display (KDS) | Loyalty tiers |
| E-invoice (TT78) | Receipt OCR enrolment |
| Aggregator queue (GrabFood / ShopeeFood / Be) |
LOOP and PEKO each work on their own. Run both and the data syncs into one single AI brain, so nothing is entered twice. PEKO is not a POS and does not replace one — it also runs alongside any other POS.
Choose LOOP if
- ✓You run 2+ outlets and want one operator who can speak commands instead of clicking.
- ✓You want AI demand forecasting per daypart (target MAPE 14–22%), not gut-feel.
- ✓You're on SEA payment rails (VietQR, PromptPay, QRIS, DuitNow, PayNow, QR Ph).
- ✓You're already on PEKO loyalty (or planning to) — 50% lifetime LOOP discount.
Choose POS365 if
- →Budget per outlet is under 500k VND/month and a single till is all you need for now.
- →You mix retail + F&B in one small shop (mini-mart with coffee, salon with drinks) and a specialised F&B POS is overkill.
- →You want a lifetime-licence option with no monthly subscription and can accept slower feature velocity.
- →You do not need aggregator name-normalisation, recipe-level inventory or AI demand forecasting.
| Feature | LOOP | POS365 |
|---|---|---|
| Bundled AI customer-retention platform (PEKO) | Yes — POS + PEKO share one diner identity; 34% second-visit retention vs 19% industry baseline (PEKO 2026 dataset) | Not offered — POS365 has no AI customer-retention layer like PEKO |
| AI voice & text commands (Vietnamese) | Ask LOOP in Vietnamese — pull reports, change prices, draft promos from a phone call | Not available |
| F&B specialisation | F&B-only core | Generalist (retail/F&B/services) |
| Kitchen Display System (KDS) | Native, station-routing, offline | Basic ticket printer |
| Recipe-level inventory | Built-in | Add-on, manual mapping |
| AI demand forecasting | Yes | No |
| Multi-outlet real-time sync | Real-time | Eventual, with delay |
| GrabFood / ShopeeFood / Be | Unified queue | Partial via 3rd-party |
Bottom line
If you need a cheap, do-everything till for a single outlet, POS365 is hard to beat. If F&B margin and multi-outlet sync are how you make money, the gap closes fast on LOOP's side.
Why teams pick LOOP
- Lower hidden cost — fewer add-ons needed for F&B basics.
- Real KDS, not a kitchen printer with a dashboard label.
- AI digest each morning highlighting yesterday's anomalies.
Frequently asked
- Is LOOP more expensive than POS365?
- Sticker price is higher per outlet, but LOOP includes KDS, recipe-level inventory, multi-outlet sync and AI in the base plan — features POS365 typically charges separately for or doesn't offer.
- Does LOOP include loyalty?
- LOOP handles operations. For AI-driven customer retention, PEKO is the sibling product from the same company — it runs alongside LOOP or alongside any other POS. Together they cover operations and retention.
- Can PEKO handle inventory and staff scheduling?
- No — PEKO is the retention layer. LOOP covers inventory, recipes, shifts, table management and kitchen display in the same ecosystem.