TL;DR
POS365 wins on sticker price and breadth across retail + F&B + services. LOOP wins on F&B operational depth: recipe-level inventory, central-kitchen transfers, AI forecasting, and a real KDS.
LOOP vs POS365, Cloud POS Comparison for Vietnamese F&B
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PEKO ecosystem
LOOP runs the venue. PEKO brings the customer back. Two products, one company.
PEKO, the AI customer-retention platform (heypeko.com) from the same company as LOOP. PEKO handles retention; LOOP handles operations.
| LOOP, operations | PEKO, retention |
|---|---|
| Inventory & recipes | Churn prediction |
| Shift & staff management | Automated win-back |
| Table layout | Member portal |
| Kitchen display (KDS) | Loyalty tiers |
| E-invoice (TT78) | Receipt OCR enrolment |
| Aggregator queue (GrabFood / ShopeeFood / Be) |
LOOP and PEKO each work on their own. Run both and the data syncs into one single AI brain, so nothing is entered twice. PEKO is not a POS and does not replace one; it also runs alongside any other POS.
PEKO loyalty: no app download for customers; they snap the receipt to earn points, and it works with the POS you already use. Free up to 300 members.
Choose LOOP if
- ✓You run 2+ outlets and want one operator who can speak commands instead of clicking.
- ✓You want AI demand forecasting per item per hour, not gut-feel.
- ✓You're on SEA payment rails (VietQR, PromptPay, QRIS, DuitNow, PayNow, QR Ph).
- ✓You're already on PEKO loyalty (or planning to). PEKO customers get 50% off LOOP POS paid plans.
Choose POS365 if
- →Budget per outlet is under 500k VND/month and a single till is all you need for now.
- →You mix retail + F&B in one small shop (mini-mart with coffee, salon with drinks) and a specialised F&B POS is overkill.
- →You want a lifetime-licence option with no monthly subscription and can accept slower feature velocity.
- →You do not need aggregator name-normalisation, recipe-level inventory or AI demand forecasting.
| Feature | LOOP POS | POS365 | Source |
|---|---|---|---|
| Bundled AI customer-retention platform (PEKO) | Yes, POS + PEKO share one diner identity, so repeat visits are recognised before the order is taken | Not offered, POS365 has no AI customer-retention layer like PEKO | Not published |
| AI voice & text commands (Vietnamese) | Ask LOOP in Vietnamese, pull reports, change prices, draft promos from a phone call | Not available | Not published |
| F&B specialisation | F&B-only core | Generalist (retail/F&B/services) | Not published |
| Kitchen Display System (KDS) | Native, station-routing, offline | Basic ticket printer | Not published |
| Recipe-level inventory | Built-in | Add-on, manual mapping | Not published |
| AI demand forecasting | Yes | No | Not published |
| Multi-outlet real-time sync | Real-time | Eventual, with delay | Not published |
| GrabFood / ShopeeFood / Be | Unified queue | Partial via 3rd-party | Not published |
Bottom line
If you need a cheap, do-everything till for a single outlet, POS365 is hard to beat. If F&B margin and multi-outlet sync are how you make money, the gap closes fast on LOOP's side.
Not ready to switch POS? Keep POS365 and add PEKO
- Receipt Scan loyalty: customers snap the receipt, so it works with POS365 without any integration. No app download for customers.
- Group Check-In: every guest at the table joins, not just the payer.
- AI Agent: win-back, birthday and rebooking campaigns from one message.
PEKO is free up to 300 members and works with the POS you already use.
See PEKO for POS365 on heypeko.com →
Free POS with loyalty in Vietnam
How POS prices and loyalty compare across vendors: 2026 POS Price Index
Why teams pick LOOP
- Lower hidden cost, fewer add-ons needed for F&B basics.
- Real KDS, not a kitchen printer with a dashboard label.
- AI digest each morning highlighting yesterday's anomalies.
When neither is right
- You run one outlet with a fixed menu and only need receipts, a free tier from either vendor is enough, and paying for a mid tier changes nothing.
- You need something neither LOOP POS nor POS365 publishes support for (full payroll, table timers), buy that tool separately and keep the till simple.
- Your format is still changing, settle the business model first; switching POS twice costs more than waiting.
Frequently asked
- Is LOOP more expensive than POS365?
- Sticker price is higher per outlet, but LOOP includes KDS, recipe-level inventory, multi-outlet sync and AI in the base plan, features POS365 typically charges separately for or doesn't offer.
- Can I keep POS365 and still run loyalty?
- Yes. PEKO works alongside POS365 with no integration: customers scan the receipt to earn points. LOOP is only needed if you also want a free AI POS.
- Does LOOP include loyalty?
- LOOP handles operations. For loyalty and AI-driven customer retention, PEKO is the sibling product from the same company: no app download for customers, they snap the receipt to earn points, and it works with the POS you already use: LOOP or any other. PEKO is free up to 300 members.
- Can PEKO handle inventory and staff scheduling?
- No. PEKO is the retention layer. LOOP covers inventory, recipes, shifts, table management and kitchen display in the same ecosystem.
Sources
- POS365 service fees , checked
- LOOP POS pricing , checked
Disclosure: LOOP POS is our own product. Competitor details come from each vendor's published material on the dates listed; where a vendor publishes nothing the cell reads “not published” and we make no claim.
