TL;DR
Already covered KiotViet at a strategic level; this deep-dive focuses on F&B-only operators. LOOP wins on every F&B-specific axis (AI, recipes, CK, aggregator unify, Vietnamese voice). KiotViet's strength remains breadth across retail+F&B and brand familiarity.
LOOP vs KiotViet (F&B Deep Dive) — Pure-F&B Operator's Comparison
Last updated:
PEKO ecosystem
LOOP runs the venue. PEKO brings the customer back. Two products, one company.
PEKO — the AI customer-retention platform (heypeko.com) from the same company as LOOP. PEKO handles retention; LOOP handles operations.
| LOOP — operations | PEKO — retention |
|---|---|
| Inventory & recipes | Churn prediction |
| Shift & staff management | Automated win-back |
| Table layout | Member portal |
| Kitchen display (KDS) | Loyalty tiers |
| E-invoice (TT78) | Receipt OCR enrolment |
| Aggregator queue (GrabFood / ShopeeFood / Be) |
LOOP and PEKO each work on their own. Run both and the data syncs into one single AI brain, so nothing is entered twice. PEKO is not a POS and does not replace one — it also runs alongside any other POS.
Choose LOOP if
- ✓You run 2+ outlets and want one operator who can speak commands instead of clicking.
- ✓You want AI demand forecasting per daypart (targetmodelled accuracy published in our methodology, not gut-feel.
- ✓You're on SEA payment rails (VietQR, PromptPay, QRIS, DuitNow, PayNow, QR Ph).
- ✓You're already on PEKO loyalty (or planning to) — 50% lifetime LOOP discount.
Choose KiotViet (F&B-only deep dive) if
You also run retail SKUs on the same system.
| Feature | LOOP POS | KiotViet (F&B-only deep dive) | Source |
|---|---|---|---|
| KDS depth | Per-station routing + batching | Single screen | Not published |
| Recipe-level inventory | Native + multi-level sub-recipes | Add-on, single-level | Not published |
| Central kitchen transfer | Built-in | Manual stock-transfer | Not published |
| Aggregator unify | Grab/Shopee/Be/foodpanda | Partial 3rd-party | Not published |
| AI in Vietnamese | Yes | No | Not published |
Why teams pick LOOP
- Recipe sub-recipes + yield-loss factors built in.
- Central kitchen accounting that doesn't double-count COGS.
- Vietnamese voice operator on every plan.
When neither is right
- You run one outlet with a fixed menu and only need receipts — a free tier from either vendor is enough, and paying for a mid tier changes nothing.
- You need something neither LOOP POS nor KiotViet (F&B-only deep dive) publishes support for (full payroll, table timers) — buy that tool separately and keep the till simple.
- Your format is still changing — settle the business model first; switching POS twice costs more than waiting.
Frequently asked
- I run pure F&B with 3 outlets and one CK — what should I pick?
- LOOP. KiotViet's strength is breadth (retail + F&B); the moment you need a real central-kitchen transfer module and recipe sub-recipes, LOOP is the deeper F&B-native option.
- Does LOOP include loyalty?
- LOOP handles operations. For AI-driven customer retention, PEKO is the sibling product from the same company — it runs alongside LOOP or alongside any other POS. Together they cover operations and retention.
- Can PEKO handle inventory and staff scheduling?
- No — PEKO is the retention layer. LOOP covers inventory, recipes, shifts, table management and kitchen display in the same ecosystem.
Sources
- KiotViet website (no public price list) — checked
- LOOP POS pricing — checked
Disclosure: LOOP POS is our own product. Competitor details come from each vendor's published material on the dates listed; where a vendor publishes nothing the cell reads “not published” and we make no claim.
