TL;DR
foodpanda's merchant POS is convenient if foodpanda is your dominant channel, but it locks you to one aggregator's economics. LOOP unifies foodpanda + Grab + Shopee + Be in one queue, exposes net-of-commission margin per dish, and adds AI demand forecasting.
LOOP vs foodpanda POS: Best for SEA F&B Operators?
Last updated:
PEKO ecosystem
LOOP runs the venue. PEKO brings the customer back. Two products, one company.
PEKO, the AI customer-retention platform (heypeko.com) from the same company as LOOP. PEKO handles retention; LOOP handles operations.
| LOOP, operations | PEKO, retention |
|---|---|
| Inventory & recipes | Churn prediction |
| Shift & staff management | Automated win-back |
| Table layout | Member portal |
| Kitchen display (KDS) | Loyalty tiers |
| E-invoice (TT78) | Receipt OCR enrolment |
| Aggregator queue (GrabFood / ShopeeFood / Be) |
LOOP and PEKO each work on their own. Run both and the data syncs into one single AI brain, so nothing is entered twice. PEKO is not a POS and does not replace one; it also runs alongside any other POS.
PEKO loyalty: no app download for customers; they snap the receipt to earn points, and it works with the POS you already use. Free up to 300 members.
Choose LOOP if
- ✓You run 2+ outlets and want one operator who can speak commands instead of clicking.
- ✓You want AI demand forecasting per item per hour, not gut-feel.
- ✓You're on SEA payment rails (VietQR, PromptPay, QRIS, DuitNow, PayNow, QR Ph).
- ✓You're already on PEKO loyalty (or planning to). PEKO customers get 50% off LOOP POS paid plans.
Choose foodpanda POS if
You need foodpanda POS-specific capabilities and don't need AI operations.
| Feature | LOOP POS | foodpanda POS | Source |
|---|---|---|---|
| Multi-aggregator queue | Grab + Shopee + Be + foodpanda unified | foodpanda only | Not published |
| Dine-in POS depth | Full (tables, KDS, splits) | Light | Not published |
| AI demand forecasting | Native, per-outlet | Not available | Not published |
| Recipe-level inventory | Built-in | Not available | Not published |
| Diner loyalty app (closed-loop) | PEKO bundled | Aggregator's program only | Not published |
| Bilingual AI assistant (EN/VI) | Yes | No | Not published |
Bottom line
foodpanda POS is fine for foodpanda-only delivery shops. The moment you sell on Grab or dine-in matters, LOOP's unified queue and per-channel margin pay back within 30 days.
Not ready to switch POS? Keep foodpanda POS and add PEKO
- Receipt Scan loyalty: customers snap the receipt, so it works with foodpanda POS without any integration. No app download for customers.
- Group Check-In: every guest at the table joins, not just the payer.
- AI Agent: win-back, birthday and rebooking campaigns from one message.
PEKO is free up to 300 members and works with the POS you already use.
Why teams pick LOOP
- Unifies foodpanda + Grab + Shopee + Be in one screen.
- Per-channel net margin reporting, pricing decisions actually work.
- Bundled PEKO loyalty.
When neither is right
- You run one outlet with a fixed menu and only need receipts, a free tier from either vendor is enough, and paying for a mid tier changes nothing.
- You need something neither LOOP POS nor foodpanda POS publishes support for (full payroll, table timers), buy that tool separately and keep the till simple.
- Your format is still changing, settle the business model first; switching POS twice costs more than waiting.
Frequently asked
- Can I keep using foodpanda?
- Yes, LOOP connects to foodpanda's merchant API. Your contract, commission and payout flow are unchanged. LOOP just adds visibility and unification on top.
- Does this work in Thailand / Malaysia / Philippines / Singapore?
- Yes, foodpanda integration is live across all five SEA markets where foodpanda operates. Local payment rails (PromptPay, DuitNow, QR Ph, PayNow) included.
- Can I keep foodpanda POS and still run loyalty?
- Yes. PEKO works alongside foodpanda POS with no integration: customers scan the receipt to earn points. LOOP is only needed if you also want a free AI POS.
- Does LOOP include loyalty?
- LOOP handles operations. For loyalty and AI-driven customer retention, PEKO is the sibling product from the same company: no app download for customers, they snap the receipt to earn points, and it works with the POS you already use: LOOP or any other. PEKO is free up to 300 members.
- Can PEKO handle inventory and staff scheduling?
- No. PEKO is the retention layer. LOOP covers inventory, recipes, shifts, table management and kitchen display in the same ecosystem.
Sources
- foodpanda partner portal , checked
- LOOP POS pricing , checked
Disclosure: LOOP POS is our own product. Competitor details come from each vendor's published material on the dates listed; where a vendor publishes nothing the cell reads “not published” and we make no claim.
