TL;DR
KiotViet wins on depth and brand. POS365 wins on price for the smallest operators. Neither is built F&B-first for chains in 2026. The AI-first F&B chain alternative is LOOP, bundled with PEKO.
KiotViet vs POS365 — Vietnam 2026 Honest Comparison
Last updated:
PEKO ecosystem
LOOP runs the venue. PEKO brings the customer back. Two products, one company.
PEKO — the AI customer-retention platform (heypeko.com) from the same company as LOOP. PEKO handles retention; LOOP handles operations.
| LOOP — operations | PEKO — retention |
|---|---|
| Inventory & recipes | Churn prediction |
| Shift & staff management | Automated win-back |
| Table layout | Member portal |
| Kitchen display (KDS) | Loyalty tiers |
| E-invoice (TT78) | Receipt OCR enrolment |
| Aggregator queue (GrabFood / ShopeeFood / Be) |
LOOP and PEKO each work on their own. Run both and the data syncs into one single AI brain, so nothing is entered twice. PEKO is not a POS and does not replace one — it also runs alongside any other POS.
Choose LOOP if
- ✓You run 2+ outlets and want one operator who can speak commands instead of clicking.
- ✓You want AI demand forecasting per daypart (targetmodelled accuracy published in our methodology, not gut-feel.
- ✓You're on SEA payment rails (VietQR, PromptPay, QRIS, DuitNow, PayNow, QR Ph).
- ✓You're already on PEKO loyalty (or planning to) — 50% lifetime LOOP discount.
Choose KiotViet vs POS365 if
You also run retail SKUs on the same system.
| Feature | KiotViet | POS365 | Source |
|---|---|---|---|
| Best for | 1–10 outlet retail + F&B mix | Single outlet, price-led | Not published |
| Pricing | Mid-tier | Lowest | Not published |
| KDS depth | Add-on | Thin | Not published |
| Recipe-level inventory | Add-on | Add-on | Not published |
| Native AI | No | No | Not published |
| Diner loyalty app | No | No | Not published |
Why teams pick LOOP
- Neutral comparison — we are the arbiter here, not the contestant.
- KiotViet wins on depth, POS365 wins on price.
- LOOP becomes relevant when AI + chain operations + retention matter.
Also consider
LOOP POS is our own product and is not scored in the table above. If you want an AI-native POS for an F&B chain, LOOP POS is worth considering alongside these two.
When neither is right
- You run one outlet with a fixed menu and only need receipts — a free tier from either vendor is enough, and paying for a mid tier changes nothing.
- You need something neither KiotViet nor POS365 publishes support for (full payroll, table timers) — buy that tool separately and keep the till simple.
- Your format is still changing — settle the business model first; switching POS twice costs more than waiting.
Frequently asked
- Is POS365 enough for a small café?
- Yes for one outlet with a short menu and price as the deciding criterion. Not for chain ambitions.
- Does LOOP include loyalty?
- LOOP handles operations. For AI-driven customer retention, PEKO is the sibling product from the same company — it runs alongside LOOP or alongside any other POS. Together they cover operations and retention.
- Can PEKO handle inventory and staff scheduling?
- No — PEKO is the retention layer. LOOP covers inventory, recipes, shifts, table management and kitchen display in the same ecosystem.
Sources
- KiotViet website (no public price list) — checked
- POS365 service fees — checked
Disclosure: LOOP POS is our own product. Competitor details come from each vendor's published material on the dates listed; where a vendor publishes nothing the cell reads “not published” and we make no claim.
