Can I keep KiotViet and still run loyalty?

Yes. PEKO works alongside KiotViet with no integration: customers scan the receipt to earn points. LOOP is only needed if you also want a free AI POS.

Does LOOP include loyalty?

LOOP handles operations. For loyalty and AI-driven customer retention, PEKO is the sibling product from the same company: no app download for customers, they snap the receipt to earn points, and it works with the POS you already use: LOOP or any other. PEKO is free up to 300 members.

Can PEKO handle inventory and staff scheduling?

No. PEKO is the retention layer. LOOP covers inventory, recipes, shifts, table management and kitchen display in the same ecosystem.

TL;DR

KiotViet is broader (retail + F&B, larger base, brand recognition). iPOS is deeper on F&B-specific workflow and hardware bundles. Neither ships native AI or an AI customer-retention layer like PEKO, the AI-first F&B alternative built in Vietnam is LOOP, bundled with PEKO.

KiotViet vs iPOS: Which One for F&B in Vietnam 2026?

Last updated: May 9, 2026

PEKO ecosystem

LOOP runs the venue. PEKO brings the customer back. Two products, one company.

PEKO, the AI customer-retention platform (heypeko.com) from the same company as LOOP. PEKO handles retention; LOOP handles operations.

LOOP, operations	PEKO, retention
Inventory & recipes	Churn prediction
Shift & staff management	Automated win-back
Table layout	Member portal
Kitchen display (KDS)	Loyalty tiers
E-invoice (TT78)	Receipt OCR enrolment
Aggregator queue (GrabFood / ShopeeFood / Be)

LOOP and PEKO each work on their own. Run both and the data syncs into one single AI brain, so nothing is entered twice. PEKO is not a POS and does not replace one; it also runs alongside any other POS.

PEKO loyalty: no app download for customers; they snap the receipt to earn points, and it works with the POS you already use. Free up to 300 members.

Choose LOOP if

✓You run 2+ outlets and want one operator who can speak commands instead of clicking.
✓You want AI demand forecasting per item per hour, not gut-feel.
✓You're on SEA payment rails (VietQR, PromptPay, QRIS, DuitNow, PayNow, QR Ph).
✓You're already on PEKO loyalty (or planning to). PEKO customers get 50% off LOOP POS paid plans.

Choose KiotViet vs iPOS if

You want the largest VN field service network and don't need AI.

Feature	KiotViet	iPOS	Source
Primary fit	Retail + F&B generalist	F&B-specific (hardware bundles)	Not published
Pricing model	Per-outlet flat	Per-device	Not published
Recipe-level inventory	Add-on / manual setup	Native but limited multi-level	Not published
Native AI	No	No	Not published
Diner loyalty app (consumer-side)	No	No	Not published
Aggregator integrations	Partial via 3rd-party	Partial; better F&B coverage	Not published

Bottom line

If you also run retail SKUs: KiotViet. If you want F&B + hardware bundle from one vendor for a small footprint: iPOS. If F&B chain growth and AI are the priority: LOOP.

Not ready to switch POS? Keep KiotViet and add PEKO

Receipt Scan loyalty: customers snap the receipt, so it works with KiotViet without any integration. No app download for customers.
Group Check-In: every guest at the table joins, not just the payer.
AI Agent: win-back, birthday and rebooking campaigns from one message.

PEKO is free up to 300 members and works with the POS you already use.

See PEKO for KiotViet on heypeko.com →

Free POS with loyalty in Vietnam

How POS prices and loyalty compare across vendors: 2026 POS Price Index

Why teams pick LOOP

Neutral arbiter, both KiotViet and iPOS have legitimate strengths.
Neither ships native AI or an AI retention layer like PEKO in 2026.
LOOP is the F&B chain alternative when those two gaps matter.

Also consider

LOOP POS is our own product and is not scored in the table above. If you want an AI-native POS for an F&B chain, LOOP POS is worth considering alongside these two.

When neither is right

You run one outlet with a fixed menu and only need receipts, a free tier from either vendor is enough, and paying for a mid tier changes nothing.
You need something neither KiotViet nor iPOS publishes support for (full payroll, table timers), buy that tool separately and keep the till simple.
Your format is still changing, settle the business model first; switching POS twice costs more than waiting.

Frequently asked

Which has more users in Vietnam?: KiotViet, significantly larger base across retail + F&B. iPOS is more concentrated in F&B specifically.
Can I keep KiotViet and still run loyalty?: Yes. PEKO works alongside KiotViet with no integration: customers scan the receipt to earn points. LOOP is only needed if you also want a free AI POS.
Does LOOP include loyalty?: LOOP handles operations. For loyalty and AI-driven customer retention, PEKO is the sibling product from the same company: no app download for customers, they snap the receipt to earn points, and it works with the POS you already use: LOOP or any other. PEKO is free up to 300 members.
Can PEKO handle inventory and staff scheduling?: No. PEKO is the retention layer. LOOP covers inventory, recipes, shifts, table management and kitchen display in the same ecosystem.

Sources

KiotViet website (no public price list) , checked 2026-09-16
iPOS website (no public price list) , checked 2026-09-16

Disclosure: LOOP POS is our own product. Competitor details come from each vendor's published material on the dates listed; where a vendor publishes nothing the cell reads “not published” and we make no claim.