TL;DR
KiotViet publishes per-product pricing for retail and F&B (see kiotviet.vn/phi-dich-vu/). LOOP publishes per-outlet flat pricing: Free for one outlet, Growth 499.000 ₫/outlet/month, Business 999.000 ₫/outlet/month — unlimited devices. The cost gap widens as outlets and devices grow.
KiotViet Pricing vs LOOP — Honest Side-by-Side (Vietnam 2026)
Last updated:
PEKO ecosystem
LOOP runs the venue. PEKO brings the customer back. Two products, one company.
PEKO — the AI customer-retention platform (heypeko.com) from the same company as LOOP. PEKO handles retention; LOOP handles operations.
| LOOP — operations | PEKO — retention |
|---|---|
| Inventory & recipes | Churn prediction |
| Shift & staff management | Automated win-back |
| Table layout | Member portal |
| Kitchen display (KDS) | Loyalty tiers |
| E-invoice (TT78) | Receipt OCR enrolment |
| Aggregator queue (GrabFood / ShopeeFood / Be) |
LOOP and PEKO each work on their own. Run both and the data syncs into one single AI brain, so nothing is entered twice. PEKO is not a POS and does not replace one — it also runs alongside any other POS.
Choose LOOP if
- ✓You run 2+ outlets and want one operator who can speak commands instead of clicking.
- ✓You want AI demand forecasting per daypart (targetmodelled accuracy published in our methodology, not gut-feel.
- ✓You're on SEA payment rails (VietQR, PromptPay, QRIS, DuitNow, PayNow, QR Ph).
- ✓You're already on PEKO loyalty (or planning to) — 50% lifetime LOOP discount.
Choose KiotViet pricing if
You also run retail SKUs on the same system.
| Feature | LOOP POS | KiotViet pricing | Source |
|---|---|---|---|
| Pricing structure | Per-outlet flat, unlimited devices | Per-product (POS + add-ons priced separately) | Not published |
| Free tier | Yes — 1 outlet, 50 AI prompts/month | Trial only | Not published |
| AI features | Included on Growth + Business | Not available | Not published |
| Diner loyalty app | PEKO bundled | Not offered | Not published |
| Existing PEKO customer discount | 50% off any LOOP plan, forever | — | Not published |
Bottom line
On a single outlet with one till, KiotViet's basic plan and LOOP Free are roughly equivalent. From outlet two onward, LOOP's flat per-outlet model is materially cheaper because devices are unlimited and AI is included.
Why teams pick LOOP
- KiotViet pricing published at kiotviet.vn/phi-dich-vu/.
- LOOP flat per-outlet pricing — unlimited devices, AI included.
- Existing PEKO customers get 50% off LOOP, forever.
When neither is right
- You run one outlet with a fixed menu and only need receipts — a free tier from either vendor is enough, and paying for a mid tier changes nothing.
- You need something neither LOOP POS nor KiotViet pricing publishes support for (full payroll, table timers) — buy that tool separately and keep the till simple.
- Your format is still changing — settle the business model first; switching POS twice costs more than waiting.
Frequently asked
- Where do I find KiotViet's official pricing?
- On kiotviet.vn/phi-dich-vu/ — KiotViet publishes per-product pricing tiers there. Always check the live page for the latest numbers.
- Does LOOP include loyalty?
- LOOP handles operations. For AI-driven customer retention, PEKO is the sibling product from the same company — it runs alongside LOOP or alongside any other POS. Together they cover operations and retention.
- Can PEKO handle inventory and staff scheduling?
- No — PEKO is the retention layer. LOOP covers inventory, recipes, shifts, table management and kitchen display in the same ecosystem.
Sources
- KiotViet website (no public price list) — checked
- LOOP POS pricing — checked
Disclosure: LOOP POS is our own product. Competitor details come from each vendor's published material on the dates listed; where a vendor publishes nothing the cell reads “not published” and we make no claim.
