TL;DR
BIG POS is a budget-friendly Malaysian F&B POS popular with single-outlet operators. LOOP POS is the AI-native pick for chains scaling past outlet #2 with central-kitchen needs.
LOOP vs BIG POS, Malaysia Restaurant POS (2026)
Last updated: · By LOOP POS
PEKO ecosystem
LOOP runs the venue. PEKO brings the customer back. Two products, one company.
PEKO, the AI customer-retention platform (heypeko.com) from the same company as LOOP. PEKO handles retention; LOOP handles operations.
| LOOP, operations | PEKO, retention |
|---|---|
| Inventory & recipes | Churn prediction |
| Shift & staff management | Automated win-back |
| Table layout | Member portal |
| Kitchen display (KDS) | Loyalty tiers |
| E-invoice (TT78) | Receipt OCR enrolment |
| Aggregator queue (GrabFood / ShopeeFood / Be) |
LOOP and PEKO each work on their own. Run both and the data syncs into one single AI brain, so nothing is entered twice. PEKO is not a POS and does not replace one; it also runs alongside any other POS.
PEKO loyalty: no app download for customers; they snap the receipt to earn points, and it works with the POS you already use. Free up to 300 members.
Choose LOOP if
- ✓You run 2+ outlets and want one operator who can speak commands instead of clicking.
- ✓You want AI demand forecasting per item per hour, not gut-feel.
- ✓You need VietQR in Vietnam; PayNow, DuitNow and QR Ph integrations are on roadmap.
- ✓You're already on PEKO loyalty (or planning to). PEKO customers get 50% off LOOP POS paid plans.
Choose BIG POS if
You need BIG POS-specific capabilities and don't need AI operations.
| Feature | LOOP POS | BIG POS | Source |
|---|---|---|---|
| Built specifically for multi-outlet F&B | Yes, multi-outlet F&B core from day one | BIG POS serves F&B alongside retail and other verticals | Not published |
| Native AI voice & text commands | Ask LOOP in English, Bahasa, Mandarin or Vietnamese: pull reports, change prices, draft promos in seconds | BIG POS surfaces dashboards; the operator still interprets and acts manually | Not published |
| AI demand forecasting (per item per hour) | Native; feeds the morning prep list | Not available natively | Not published |
| Recipe-level inventory deduction | Built-in, multi-level sub-recipes, central-kitchen costing | BIG POS offers an add-on with manual setup | Not published |
| Unified delivery aggregator queue | GrabFood, foodpanda, ShopeeFood in one KDS queue | Partial integrations, often via third-party middleware | Not published |
| Offline POS + KDS | Full POS + KDS keep working offline; payments queue and sync | Order entry only when offline | Not published |
| Flat per-outlet pricing, unlimited devices | Yes, one flat fee per outlet, every device included | Per-device or per-user tiers add up quickly at outlet #2 | Not published |
Bottom line
BIG POS works for a first outlet on a tight budget. LOOP POS fits when AI forecasting and central-kitchen control become unavoidable.
Not ready to switch POS? Keep BIG POS and add PEKO
- Receipt Scan loyalty: customers snap the receipt, so it works with BIG POS without any integration. No app download for customers.
- Group Check-In: every guest at the table joins, not just the payer.
- AI Agent: win-back, birthday and rebooking campaigns from one message.
PEKO is free up to 300 members and works with the POS you already use.
Why teams pick LOOP
- LHDN MyInvois e-invoicing automated end-to-end; consolidated B2C and per-transaction B2B flows.
- AI forecasting and anomaly alerts ship in-product, no add-ons.
- Recipe-level deduction with sub-recipes and central-kitchen transfers in one ledger.
When neither is right
- You run one outlet with a fixed menu and only need receipts, a free tier from either vendor is enough, and paying for a mid tier changes nothing.
- You need something neither LOOP POS nor BIG POS publishes support for (full payroll, table timers), buy that tool separately and keep the till simple.
- Your format is still changing, settle the business model first; switching POS twice costs more than waiting.
Frequently asked
- How long does migration from our current POS take?
- Typical migrations complete in 2–3 weeks per outlet. Week 1: menu and inventory import. Week 2: hardware and aggregator wiring. Week 3: staff training and parallel-run. The LOOP onboarding team owns each step.
- What payment methods does LOOP support in Malaysia?
- LOOP supports the dominant local rails out of the box (see the Malaysia market page for the full list) plus Visa/Mastercard, AmEx, JCB and UnionPay where the acquirer supports them.
- Can I keep BIG POS and still run loyalty?
- Yes. PEKO works alongside BIG POS with no integration: customers scan the receipt to earn points. LOOP is only needed if you also want a free AI POS.
- Does LOOP include loyalty?
- LOOP handles operations. For loyalty and AI-driven customer retention, PEKO is the sibling product from the same company: no app download for customers, they snap the receipt to earn points, and it works with the POS you already use: LOOP or any other. PEKO is free up to 300 members.
- Can PEKO handle inventory and staff scheduling?
- No. PEKO is the retention layer. LOOP covers inventory, recipes, shifts, table management and kitchen display in the same ecosystem.
Sources
- BIG POS website , checked
- LOOP POS pricing , checked
Disclosure: LOOP POS is our own product. Competitor details come from each vendor's published material on the dates listed; where a vendor publishes nothing the cell reads “not published” and we make no claim.
