Tích hợp thanh toán
VietQR, MoMo, ZaloPay, GrabFood, ShopeeFood, Be integrations and reconciliation.
- Pre-auth, deposits, and large-table billing — playbook — Restaurants leave money on the table by not capturing pre-auths on large bookings, then eat the no-show cost. The 2026 stack handles this without driving customers away.
- Cash handling SOPs — end-of-shift in 7 minutes — Most outlets spend 30–45 minutes per shift on cash reconciliation, half of it under cashier-stress conditions that produce errors. A disciplined 7-minute process actually catches more errors with less staff time.
- Refund and void workflows that pass audit — Refunds and voids are where margin leaks and audit findings cluster. The workflow that protects both customer experience and tax compliance is more disciplined than most operators run today.
- E-invoice compliance — VN HĐĐT, ID e-Faktur, TH e-Tax in one POS — E-invoice rules differ in every SEA country. A chain operating in 3+ countries needs a POS that handles them all without forking the POS per country. Here is what each country requires and how to architect for it.
- Multi-currency POS for tourist-belt outlets — A bún chả house on Ta Hien street takes 60% of revenue in foreign cards. A coffee bar in Bali takes 40% in foreign cards. Multi-currency display + smart settlement saves real money — and avoids the awkward 'how much in dollars?' moment.
- Tipping on POS in SEA — UX patterns that actually work — Tipping UX imported from the US fails in SEA. Aggressive '20% / 25% / 30%?' prompts make customers feel cornered. The patterns that work respect the local tipping culture.
- Direct-order microsite vs aggregators — when economics flip — Aggregator commission is 20–30%. Direct-order economics are 2–5%. The math screams 'go direct'. But customer acquisition cost on direct-only is brutal. The decision point is retention — above 25%, direct wins.
- Reconciling aggregator settlements weekly — template + pitfalls — Aggregator settlements are wrong 8–12% of the time on individual lines and 2–4% of the time on weekly totals. Without reconciliation, you eat all of those errors. Weekly is the right rhythm.
- QR payment stack for SEA F&B — VietQR, PromptPay, PayNow, QRIS, GCash — Every SEA country has its own QR rail. Cards and wallets are layered on top. The right stack per country is non-obvious — here is the 2026 map.
- Why three aggregator tablets is the #1 cause of missed orders — The math is simple. Three independent screens, each with their own sleep timer, ping pattern and staff routine. Probability that all three get hit equally during peak is near zero. Missed orders are inevitable.
- GrabFood / ShopeeFood / Be commission rates 2026 — and how to lower them — Aggregator commissions are negotiable. The rate card is the opening offer, not the contract. Here is the 2026 baseline and the levers that actually pull rates down.
- Integrating POS with GrabFood, ShopeeFood, Be — SEA 2026 guide — Three aggregator tablets is the operational floor. POS-integrated aggregator order flow is the operational ceiling. Most chains are still on the floor in 2026, leaking 8–14% of aggregator orders to silent-tablet syndrome.