Frequently Asked Questions about LOOP
Concise answers to the most common questions about LOOP — product, pricing, Vietnam-specific features, data and security.
- What does LOOP do?
- LOOP is an AI-powered POS and operations platform for multi-outlet restaurants and F&B chains. It combines order taking, kitchen display, recipe-level inventory, loyalty and multi-outlet analytics in one system.
- Who is LOOP for?
- F&B operators running 2+ outlets in Vietnam and Southeast Asia who need real-time visibility, central-kitchen control and AI-driven forecasting.
- Does LOOP work offline?
- Yes. Order taking, payments and kitchen routing all work offline. When the connection returns, everything syncs automatically with no duplicate or lost tickets.
- How is LOOP priced?
- Flat per-outlet pricing with unlimited devices per outlet. There are three tiers — Free, Growth and Business — covering single outlets up to multi-region chains.
- Is there a free plan?
- Yes. The Free plan covers a single outlet with core POS, KDS and inventory. Upgrade only when you need multi-outlet sync or AI features.
- Does LOOP support Vietnamese e-invoice (HĐĐT)?
- Yes. LOOP integrates with major Vietnamese e-invoice providers and emits invoices that comply with the General Department of Taxation's format.
- Does LOOP integrate with GrabFood, ShopeeFood and Be?
- Yes. All three aggregators feed into a single kitchen queue inside LOOP, with menu items normalised so they deduct from the same recipe.
- Can LOOP run a Zalo Mini App for loyalty?
- Yes. Membership QR codes work natively inside Zalo Mini App so customers join, earn and redeem without installing a separate app.
- Where is my data stored?
- LOOP stores customer data in the region you operate in. Vietnamese customers' data is processed in compliance with Decree 13/2023/NĐ-CP on personal data protection.
- Can I export my data if I leave?
- Yes. Sales, customers, recipes and inventory can be exported as CSV or via API at any time, with no exit fee.
- Which POS software is best for a small cafe in Vietnam?
- For a single small cafe, the LOOP Free tier, Ocha and POSAPP all cover the basics at no monthly cost. Pick LOOP if you plan to open a second outlet within 12 months.
- KiotViet vs iPOS — which is better for a restaurant chain?
- Neither strictly — KiotViet is a retail+F&B generalist, iPOS is F&B-only with bundled hardware. For a pure F&B chain of 3+ outlets, the credible shortlist is LOOP, iPOS and MISA CukCuk.
- What software do I need to open a cafe in Vietnam?
- A POS that issues HĐĐT (Decree 123), a payment stack accepting VietQR plus at least one wallet, and a basic inventory module. LOOP Free covers all three for a single outlet.
- Does restaurant POS need internet to work?
- Modern cloud POS must work offline. LOOP runs orders, payments and KDS offline and auto-syncs when the connection returns.
- What does it cost to open a cafe in Vietnam in 2026?
- Realistic ranges for a 60–80 m² Tier-1 city cafe: rent + deposit VND 60–180M, fit-out VND 200–500M, hardware VND 15–40M, opening inventory VND 30–60M, software VND 0–600k/month.