LOOP is an AI-powered POS and operations platform for multi-outlet restaurants and F&B chains. It combines order taking, kitchen display, recipe-level inventory, loyalty and multi-outlet analytics in one system.

F&B operators running 2+ outlets in Vietnam and Southeast Asia who need real-time visibility, central-kitchen control and AI-driven forecasting.

Does LOOP work offline?

Yes. Order taking, payments and kitchen routing all work offline. When the connection returns, everything syncs automatically with no duplicate or lost tickets.

Flat per-outlet pricing with unlimited devices per outlet. There are three tiers — Free, Growth and Business — covering single outlets up to multi-region chains.

Is there a free plan?

Yes. The Free plan covers a single outlet with core POS, KDS and inventory. Upgrade only when you need multi-outlet sync or AI features.

Does LOOP support Vietnamese e-invoice (HĐĐT)?

Yes. LOOP integrates with major Vietnamese e-invoice providers and emits invoices that comply with the General Department of Taxation's format.

Does LOOP integrate with GrabFood, ShopeeFood and Be?

Yes. All three aggregators feed into a single kitchen queue inside LOOP, with menu items normalised so they deduct from the same recipe.

Can LOOP run a Zalo Mini App for loyalty?

Yes. Membership QR codes work natively inside Zalo Mini App so customers join, earn and redeem without installing a separate app.

Where is my data stored?

LOOP stores customer data in the region you operate in. Vietnamese customers' data is processed in compliance with Decree 13/2023/NĐ-CP on personal data protection.

Can I export my data if I leave?

Yes. Sales, customers, recipes and inventory can be exported as CSV or via API at any time, with no exit fee.

Which POS software is best for a small cafe in Vietnam?

For a single small cafe, the LOOP Free tier, Ocha and POSAPP all cover the basics at no monthly cost. Pick LOOP if you plan to open a second outlet within 12 months.

KiotViet vs iPOS — which is better for a restaurant chain?

Neither strictly — KiotViet is a retail+F&B generalist, iPOS is F&B-only with bundled hardware. For a pure F&B chain of 3+ outlets, the credible shortlist is LOOP, iPOS and MISA CukCuk.

What software do I need to open a cafe in Vietnam?

A POS that issues HĐĐT (Decree 123), a payment stack accepting VietQR plus at least one wallet, and a basic inventory module. LOOP Free covers all three for a single outlet.

Does restaurant POS need internet to work?

Modern cloud POS must work offline. LOOP runs orders, payments and KDS offline and auto-syncs when the connection returns.

What does it cost to open a cafe in Vietnam in 2026?

Realistic ranges for a 60–80 m² Tier-1 city cafe: rent + deposit VND 60–180M, fit-out VND 200–500M, hardware VND 15–40M, opening inventory VND 30–60M, software VND 0–600k/month.

LOOP POS FAQ — Pricing, Hardware, Vietnam & Data Answers

Concise answers about LOOP POS: pricing tiers, iPhone and Android hardware, Vietnam-specific features, data, security and multi-outlet onboarding for F&B chains.

Product

What does LOOP do?: LOOP is an AI-powered POS and operations platform for multi-outlet restaurants and F&B chains. It combines order taking, kitchen display, recipe-level inventory, loyalty and multi-outlet analytics in one system.
Who is LOOP for?: F&B operators running 2+ outlets in Vietnam and Southeast Asia who need real-time visibility, central-kitchen control and AI-driven forecasting. Single-outlet operators planning to grow also use the Free tier as a future-proof base.
Does LOOP work offline?: Yes. Order taking, payments and kitchen routing all work offline. When the connection returns, everything syncs automatically with no duplicate or lost tickets.
What hardware does LOOP support?: LOOP is hardware-agnostic and mobile-native. It runs on any device the merchant already owns — iPhone, Android phone, iPad, Android tablet (8"+), or Windows touchscreen. Start on the phone in your pocket; add an ESC/POS thermal printer, USB/Bluetooth barcode scanner or cash drawer only when you want them. No proprietary terminal, no hardware bundle, no capex.
Can LOOP run on my phone?: Yes. LOOP has native mobile apps for both iOS and Android, so an owner or manager can run the full POS — voice commands, order taking, payments, daily brief, inventory — directly from the phone in their pocket. LOOP is hardware-agnostic: no proprietary terminal, no capex. Perfect for floor-walking staff, pop-ups, food trucks, and multi-outlet operators who need visibility on the go.
How do I set up LOOP on iPhone or iPad (iOS)?: Download LOOP from the App Store on any iPhone or iPad running iOS 15 or later, sign in with the email you registered, and pick the outlet. Menu, tax rules and payment methods sync down automatically — most operators are taking live orders in under 10 minutes. LOOP is hardware-agnostic and mobile-native: the full POS runs directly on the iPhone or iPad you already own, no proprietary terminal required, and you can add an ESC/POS thermal printer or cash drawer over Bluetooth only when you want one.
How do I set up LOOP on an Android phone or tablet?: Install LOOP from Google Play on any Android phone or tablet 8"+ running Android 10 or later, sign in, and select the outlet — full POS, KDS routing and voice commands work immediately from the device in your pocket or on the counter. LOOP is hardware-agnostic and mobile-native: no proprietary terminal, no bundled hardware, and no capex. Add an ESC/POS thermal printer, USB or Bluetooth barcode scanner and cash drawer only when the workflow calls for one.
Does LOOP support multi-language menus?: Yes. Each menu item carries Vietnamese, English and optional CJK/Thai labels, with per-outlet override. Customer-facing screens, kitchen tickets and receipts can each display a different language.
Can I customise the receipt layout?: Yes. Receipts, kitchen tickets and order summaries all use a template editor with brand logo, footer copy, QR codes and tax fields. Templates can vary by outlet or by sale channel (dine-in, takeaway, aggregator).
Does LOOP have a kitchen display system (KDS)?: Yes, with station routing, course pacing, bump-bar support and per-station load balancing. Because LOOP is hardware-agnostic, the KDS runs on any Android tablet, iPad or Windows touchscreen you already own, and survives WiFi drops via the same offline-first sync engine the POS uses.
Is there an API?: Yes. LOOP exposes a REST API for menu, orders, customers, inventory and reporting, plus webhooks for order lifecycle events. The full schema is available on request under an NDA-free developer account.

Pricing

How is LOOP priced?: Flat per-outlet pricing with unlimited devices per outlet. There are three tiers — Free, Growth and Business — covering single outlets up to multi-region chains.
Is there a free plan?: Yes. The Free plan covers a single outlet with core POS, KDS and inventory. Upgrade only when you need multi-outlet sync or AI features.
Are there transaction fees?: No. LOOP does not take a cut of your revenue or charge per order, per receipt or per payment. You pay only the flat per-outlet subscription.
Do I pay extra for the loyalty module?: No. Loyalty, points, tiers and Zalo Mini App integration are included in the Growth and Business tiers at no extra cost. Pricing is per outlet, not per loyalty member.
Is there a setup fee?: No setup fee for the Free and Growth tiers — you onboard yourself with our guided flow. Business tier includes a paid one-time onboarding package covering menu import, hardware provisioning and staff training.
Can I cancel anytime?: Yes. Monthly plans cancel at the end of the current month; annual plans get a prorated refund for unused months. There is no exit fee and no contractual lock-in.
Do you offer chain or franchise discounts?: Yes. Chains of 10+ outlets get tiered per-outlet pricing, and franchise-system operators get a discounted franchisee tier. Contact sales for a quote against your outlet count.
How does pricing compare to KiotViet, iPOS and MISA CukCuk?: LOOP Growth lands between KiotViet's F&B tier and iPOS Pro on monthly cost, but bundles loyalty, AI and multi-outlet analytics that the others charge as add-ons. For a 3-outlet chain, total cost of ownership over 24 months is typically 20–35% lower on LOOP once add-ons are matched feature-for-feature.

Vietnam-specific

Does LOOP support Vietnamese e-invoice (HĐĐT)?: Yes. LOOP integrates with major Vietnamese e-invoice providers and emits invoices that comply with the General Department of Taxation's format under Decree 123/2020/NĐ-CP.
Does LOOP integrate with GrabFood, ShopeeFood and Be?: Yes. All three aggregators feed into a single kitchen queue inside LOOP, with menu items normalised so they deduct from the same recipe.
Can LOOP run a Zalo Mini App for loyalty?: Yes. Membership QR codes work natively inside Zalo Mini App so customers join, earn and redeem without installing a separate app.
Does LOOP support VietQR?: Yes. VietQR is generated dynamically per order with the amount embedded, so the cashier scans a confirmation instead of typing the amount. All NAPAS-member banks settle directly to the merchant account.
Does LOOP integrate with MoMo and ZaloPay?: Yes. Both MoMo and ZaloPay are native payment methods with single-tap settlement and end-of-day reconciliation. Refunds, voids and partial refunds are handled inside LOOP without leaving the POS.
Is LOOP compliant with Decree 13/2023 on personal data?: Yes. LOOP collects only the customer fields you configure, stores them in the region you operate in, and supports consent capture, data-subject access and erasure under Decree 13/2023/NĐ-CP. A DPA is available for chain customers.
Can LOOP issue invoices under Decree 123?: Yes. LOOP emits HĐĐT compliant with Decree 123/2020/NĐ-CP and Circular 78/2021/TT-BTC, with both VAT-inclusive and VAT-exclusive item lines and the tax-authority code embedded in the QR.
Which Vietnamese banks does LOOP work with?: Any bank reachable via NAPAS VietQR — which is every major Vietnamese commercial bank including Vietcombank, Techcombank, MB, ACB, VPBank, BIDV, Vietinbank and Agribank. Settlement is direct bank-to-bank with no LOOP intermediary.
Does LOOP work for street-food or small kiosks?: Yes — the Free tier covers a single kiosk with one tablet, one printer and VietQR payment. Most kiosks are running in under 30 minutes from sign-up.
What does it cost to open a cafe in Vietnam in 2026?: Realistic ranges for a 60–80 m² Tier-1 city cafe: rent + deposit VND 60–180M, fit-out VND 200–500M, hardware VND 15–40M, opening inventory VND 30–60M, software VND 0–600k/month. Plan for 6–9 months of runway before break-even.
What software do I need to open a cafe in Vietnam?: Three things: a POS that issues HĐĐT (Decree 123), a payment stack accepting VietQR + at least one wallet (MoMo or ZaloPay), and a basic inventory module so end-of-day cash count matches sales. LOOP Free covers all three for a single outlet.
Does restaurant POS need internet to work?: Modern cloud POS must work offline — VN restaurants lose internet at peak hour several times a month. LOOP runs orders, payments and KDS offline and auto-syncs when the connection returns. Vendors without offline mode are an operational risk.

Southeast Asia

Does LOOP work outside Vietnam?: Yes. LOOP is built for Southeast Asia first — Singapore, Malaysia, Thailand, Indonesia and the Philippines all have native payment, tax and aggregator integrations. Currency, tax rates and language are configurable per outlet.
Does LOOP support PromptPay (Thailand)?: Yes. PromptPay QR is generated per order with amount embedded, same UX pattern as VietQR. Settlement is direct from acquiring bank to merchant account.
Does LOOP support PayNow (Singapore)?: Yes. PayNow QR with SGQR multi-scheme support is native. NETS, GrabPay and major card schemes round out the Singapore payment stack.
Does LOOP support QRIS (Indonesia)?: Yes. QRIS-static and QRIS-dynamic are both supported, settling through any QRIS-licensed acquirer. GoPay, OVO, Dana and ShopeePay all scan the same code.
Does LOOP support GCash and Maya (Philippines)?: Yes. Both are integrated as native payment methods with same-day settlement. InstaPay QR and PESONet are also supported for bank-rail payments.
Does LOOP integrate with foodpanda?: Yes. foodpanda for Merchants is integrated for all live markets (SG, MY, TH, PH, MM, LA, KH, HK, BD, PK). Orders flow into the same kitchen queue as GrabFood and your direct channels.
GrabFood vs foodpanda — which should an SEA restaurant join?: Both — they don't overlap as much as operators assume. GrabFood wins in VN/TH/SG/MY commission negotiations for high-volume merchants; foodpanda wins in tier-2/3 cities and on customer-acquisition promos. Run both for 90 days, then prune the one with the lower contribution margin after delivery fees.
Can LOOP handle a multi-country chain?: Yes. The same parent organisation can hold outlets in multiple countries, each with its own currency, tax setup, payment stack and aggregator credentials. Consolidated reporting rolls up to a base currency you choose.
What are GrabFood / ShopeeFood / Be commission rates in 2026?: Standard 2026 rates land around 20–30% for GrabFood and foodpanda, 18–25% for ShopeeFood, and 15–22% for Be in Vietnam, with promo-co-funding adding 5–8 points on featured campaigns. Chains with 10+ outlets routinely negotiate 3–5 points off the standard card.
Does LOOP support Thai e-Tax invoice?: Yes. e-Tax Invoice & e-Receipt under the Thai Revenue Department's framework is supported via certified service providers. The same invoice template engine handles VN HĐĐT, ID e-Faktur and PH eInvoice.
Does LOOP support Indonesian e-Faktur?: Yes. e-Faktur PPN with NPWP capture and DJP integration is supported for VAT-registered Indonesian outlets. PB1 (restaurant tax) is handled separately at the regency tax rate you configure.
Does LOOP work in Cambodia, Laos and Myanmar?: Yes for Cambodia (KHR + USD dual-currency, ABA PayWay, Wing, Pi Pay) and Laos (LAK, BCEL One QR). Myanmar is on a market-by-market basis depending on aggregator availability — contact sales.

Data & security

Where is my data stored?: LOOP stores customer data in the region you operate in. Vietnamese customers' data is processed in compliance with Decree 13/2023/NĐ-CP on personal data protection.
Can I export my data if I leave?: Yes. Sales, customers, recipes and inventory can be exported as CSV or via API at any time, with no exit fee.
Is LOOP SOC2 / ISO 27001 certified?: LOOP follows SOC 2 Type II controls and is on the audit path for formal certification, with the report targeted for completion in 2026. ISO 27001 readiness is in progress in parallel.
Who can see my chain's data inside LOOP?: Customer data is isolated per tenant with row-level security; LOOP staff access requires named-individual audit logging and is limited to support tickets you raise. We do not look at your data otherwise.
How are passwords and sessions protected?: Argon2id password hashing, rotating refresh tokens, optional TOTP 2FA and per-device session revocation. Manager and owner accounts can mandate 2FA chain-wide.
Are audit logs available?: Yes. Every void, refund, discount above threshold, price override, inventory adjustment and permission change is logged with actor, timestamp and before/after values. Logs retain 24 months on Growth and 36 months on Business.
Is there role-based access control?: Yes. Built-in roles cover cashier, shift lead, outlet manager, area manager, finance, marketing and owner, with per-permission customisation. Permissions scope to outlets so an area manager only sees their region.
What happens if LOOP has an outage?: The offline-first architecture means orders, payments and KDS keep running through any backend outage — local devices serve the front line. Status and incident reports are published at status.loop.example with RCA within 5 business days of any P1.
Do you encrypt data at rest and in transit?: Yes. TLS 1.3 in transit, AES-256 at rest, with per-tenant encryption keys managed via the cloud KMS. Backups are encrypted with separate keys and stored in a different region.
How long are backups retained?: Daily backups for 30 days, weekly for 90 days, monthly for 12 months. Point-in-time recovery within the last 7 days is available on the Business tier.

Buying decisions

Which POS software is best for a small cafe in Vietnam?: For a single small cafe, the LOOP Free tier, Ocha and POSAPP all cover the basics at no monthly cost. Pick LOOP if you plan to open a second outlet within 12 months — migration later costs more than starting on the right stack.
KiotViet vs iPOS — which is better for a restaurant chain?: Neither, strictly — KiotViet is a retail+F&B generalist, iPOS is F&B-only with bundled hardware. For a pure F&B chain of 3+ outlets, the credible shortlist is LOOP, iPOS and MISA CukCuk. Compare on KDS depth, aggregator queue handling and central-kitchen transfer support.
LOOP vs KiotViet — which one should I pick?: Pick KiotViet if you run a retail + F&B hybrid (e.g. a deli that sells groceries). Pick LOOP if you're F&B-first and need KDS, recipe-level inventory, aggregator queue unification or AI demand forecasting — KiotViet treats those as add-ons or doesn't ship them.
LOOP vs iPOS — which one should I pick?: Pick iPOS if you want bundled hardware-+-software with a hands-on local sales team and don't need AI or loyalty depth. Pick LOOP if you bring your own hardware, want native loyalty, multi-country support and an offline-first cloud architecture.
LOOP vs MISA CukCuk — which one should I pick?: Pick MISA CukCuk if your business is deeply integrated with MISA's accounting suite (AMIS, SME) and you want a single vendor. Pick LOOP if you'd rather pair best-of-breed accounting with a more modern, AI-forward POS and richer multi-outlet analytics.
LOOP vs Sapo FnB — which one should I pick?: Pick Sapo if you also sell online via Sapo Web/eCom and want one platform across e-commerce and F&B. Pick LOOP if you want F&B-native KDS, recipe-deduct inventory, aggregator unification and AI forecasting — Sapo treats F&B as one of many verticals.
LOOP vs POSAPP — which one should I pick?: Pick POSAPP for a single small outlet on the tightest budget with very simple needs. Pick LOOP if you have or plan more than one outlet, need real loyalty or KDS, or want a stack that grows with you without a re-platform later.
LOOP vs Square for Restaurants — which one should I pick?: Square doesn't operate in Vietnam or most SEA markets, so for the region LOOP is the practical choice. In markets where both run (e.g. SG), pick Square for its US-style payments stack, LOOP for SEA-native aggregator + e-invoice integrations.
LOOP vs Toast — which one should I pick?: Toast is US-only; LOOP is SEA-first. If you operate a chain across both regions, run Toast in the US and LOOP in SEA — feature depth in each region is non-negotiable for that decision.
LOOP vs StoreHub — which one should I pick?: Pick StoreHub if you're Malaysia-headquartered with deep StoreHub Beep usage. Pick LOOP if you span more than one SEA country, need Vietnamese HĐĐT, Zalo Mini App loyalty or richer KDS routing.
LOOP vs Loyverse — which one should I pick?: Loyverse is free and fine for a single small outlet; it lacks SEA-native payment, aggregator and e-invoice integrations. Pick LOOP from day one if you're in VN/SEA — the free tier is comparable, the upgrade path is not.
LOOP vs Ocha — which one should I pick?: Pick Ocha for the simplest possible POS at a kiosk or single quán. Pick LOOP if you need anything beyond — recipe inventory, KDS, multi-outlet, aggregator, loyalty — without paying for separate add-ons.
How long does it take to switch from another POS to LOOP?: A single-outlet switch typically takes 3–5 days end-to-end: 1 day menu + recipe import, 1 day hardware setup and staff training, 2–3 days parallel-run before cut-over. A 5-outlet chain typically completes in 3–4 weeks.
Do you offer a free trial?: The Free tier is the trial — full POS, KDS and inventory for a single outlet, no time limit. Growth and Business tiers include a 14-day no-card trial when you're ready to test multi-outlet and AI features.
Can I see a live demo?: Yes. Book a 30-minute live demo at loop.example/demo — the sales engineer will mirror your menu and recipes during the call so you see your own data, not a generic deck.
What's the worst reason to choose LOOP?: If your business is single-vertical retail (no F&B at all) or you have zero appetite for cloud software and want everything local-only, LOOP is the wrong fit. Pick a retail-first POS or an on-prem legacy system instead.
Why do operators leave LOOP?: The honest top three: (1) closed the business, (2) acquired by a chain on a different stack, (3) wanted a single bundled vendor for accounting + payroll + POS and consolidated. Less than 2% leave for a comparable POS feature gap.

AI & automation

Will AI replace restaurant managers in 2026?: No, but it replaces the worst parts of the job. Forecasting prep quantities, writing schedules, spotting margin leaks and drafting customer responses — all faster with AI. The judgement calls (hiring, hospitality, supplier negotiations) still need a human.
Does LOOP do AI demand forecasting?: Yes. Per-item, per-outlet, per-day-part forecasts using 90+ days of your own data plus calendar, weather and event signals. Typical error after 30 days of training is 8–12% MAPE on top-50 items, beating the 18–25% MAPE of manual forecasts.
How much labour does AI scheduling save?: Benchmarks across 40+ SEA cafes show 15–22% labour-hour reduction without measurable service-time degradation. The savings come from killing over-staffed shoulders, not cutting the peak.
Can AI rewrite my menu descriptions?: Yes. The menu-description rewriter generates aggregator-optimised copy in your brand voice, with measured +8–14% order lift in A/B tests on the rewritten items. The original copy is kept as a revertable version.
What is voice-command POS?: It lets a cashier or server speak the order ("two cà phê sữa đá, one banh mì thịt") and the POS transcribes and adds the items. LOOP supports Vietnamese and English natively; accuracy on industry vocabulary is in the high 90s.
Does LOOP detect margin leaks automatically?: Yes. AI anomaly detection flags items where actual COGS drifts above recipe COGS, unusual void/discount patterns, and outlets whose labour ratio breaks trend. Alerts fire before the shift ends, not in next-week's report.
Can AI replace my customer support team?: Not entirely, but it handles 60–75% of inbound questions (hours, address, dish availability, order status, simple complaints). The remaining 25–40% — escalations, refunds beyond policy, VIP issues — still route to a human.
How accurate is AI receipt-OCR for supplier invoices?: On clean printed invoices, line-item accuracy is 96–99%; on faded thermal paper or handwritten lines, it drops to 80–88% and routes to a human reviewer. LOOP processes both into a single GRN approval queue.
Does LOOP use customer data to train AI models?: No. Forecasting and anomaly models train on your data for your tenant only; we do not pool customer data across tenants for model training. Aggregated, fully de-identified benchmarks (e.g. category averages) are opt-in.
Can AI predict no-shows for reservations?: Yes. The no-show model uses booking lead time, party size, channel and historical reliability of the customer to flag high-risk reservations for deposit or confirmation calls. Typical recall on no-shows is 65–75%.
Does AI work for small single-outlet cafes?: Most AI features need 30+ days of data to stabilise, so single-outlet operators see real value from month 2 onward. Forecasting and menu-description rewriting work from day 1; anomaly detection needs more data to avoid false positives.
Can AI help me plan a promotion?: Yes. The promo planner simulates discount level, eligible items and target customer segments against the last 90 days of orders to project incremental revenue and margin hit. You see the break-even uplift before you ship the campaign.
What's the most overhyped AI feature in restaurant tech?: Computer-vision queue counting — most vendors selling it can't show payback in a single SEA market because labour is cheaper than the camera + compute stack. AI dynamic pricing for F&B is a close second; customers in SEA punish it harder than the model rewards.
Do I need a data scientist to use LOOP's AI?: No. Every AI feature ships as a configured toggle or a thresholded alert — no model tuning, no SQL, no notebooks. If you can read a weekly P&L, you can act on the AI outputs.

Multi-outlet & chains

How does inventory transfer between outlets work?: From the sending outlet you create a transfer ticket; the receiving outlet acknowledges quantities on arrival; variance auto-posts to a shrinkage account if the numbers don't match. Central kitchens can push transfers; outlets can request them.
Can I manage one menu across all outlets?: Yes. The master menu lives at chain level; each outlet can opt out of items, override prices, or set availability windows. Changes at chain level propagate within seconds.
Can prices differ by outlet?: Yes. Per-outlet price override is standard; you can also group outlets by city or tier and apply price bands to the group. Aggregator-channel prices override again on top of that.
How does the area-manager dashboard work?: An area manager sees their outlets in a single view with revenue, labour ratio, food cost ratio, void rate and customer-retention score. Outliers are highlighted; drill-down to outlet then to ticket is two clicks.
When should a chain build a central kitchen?: Rule of thumb: when prep labour at outlets exceeds 8–10% of total labour, or when 5+ outlets share 60%+ of recipes by volume. Below that, central kitchen overhead outweighs prep savings.
Does LOOP support franchise + corporate-owned in the same chain?: Yes. Each outlet carries a franchise vs corporate flag; royalty, marketing-fund and supply-pricing rules apply per flag. Franchisees see only their own outlet; the franchisor sees the whole network.
How is per-outlet P&L generated?: Revenue from POS, COGS from recipe-level deduction, labour from rostered hours × rate, rent + utilities + fixed costs entered monthly. P&L is available daily, weekly and monthly, exportable to your accounting system.
Can LOOP help me decide whether to open a new outlet?: Yes. The site-planning module overlays your customer-density heatmap from existing loyalty data on a city map, scores candidate sites against revenue-per-m² of comparable outlets, and projects 12-month break-even.
How do I roll out a new SOP across 50+ outlets?: The SOP module versions documents, requires acknowledgement per outlet, and tracks compliance via spot-check checklists. Roll-out windows let you pilot in 3–5 outlets before chain-wide push.
Can I close a single under-performing outlet cleanly?: Yes. The closure workflow freezes new orders at a date you set, reconciles deposits + open loyalty balances, exports the closing inventory for transfer or write-off, and archives the outlet so reporting history stays intact.
Does LOOP do mystery-shopper / store-audit tracking?: Yes. Configurable audit forms with photo upload, scoring rubric and per-outlet trend lines are built in. Auditors can be staff, area managers or external agencies — each with their own role.
How do I consolidate finances across multiple currencies?: Each outlet keeps native-currency books; chain-level reports convert via daily FX rate sourced from a configurable provider. You pick a base currency for consolidation and freeze month-end rates for audit-quality reporting.
Can different outlets use different aggregators?: Yes. Each outlet has its own aggregator credentials and live status. The chain dashboard rolls up performance across outlets and aggregators so you see where each channel pays off.
What's the largest chain LOOP can handle?: Currently up to 500 outlets per tenant with comfortable performance; the architecture is sharded so larger networks (1,000+) are supported on a dedicated infra package. Contact sales for enterprise sizing.

Aggregators & delivery

Why is having three aggregator tablets a problem?: Each tablet has its own beep, its own queue, and its own staff routine — orders get missed when one tablet's screen goes to sleep or staff are slammed at another. A single unified queue inside the POS cuts missed-order rate by 60–80% in our deployments.
How does LOOP unify aggregator orders?: We connect to each aggregator's merchant API; orders land in a single kitchen queue with channel tagged on the ticket. Menu items are mapped to your recipes so inventory deducts correctly regardless of channel.
How do I negotiate lower aggregator commission?: Bring volume data per platform, a credible shutdown threat for the worse-paying one, and ask for a 3–6 month rate review tied to a co-marketing commitment. Chains of 10+ outlets routinely get 3–5 points off the rate card this way.
Should I run a direct-order microsite?: Yes, once 30%+ of your customers are repeat — direct order economics flip in your favour at that retention level. LOOP includes a hosted ordering microsite with VietQR/PayNow/QRIS checkout and the same kitchen-queue integration as aggregators.
What is the typical commission rate on direct order vs aggregator?: Direct order through your own microsite costs payment-gateway fees only (1.0–1.8% on VietQR/QRIS) plus delivery cost if you self-deliver or use a 3rd-party fleet (~VND 18–30k/order in HCM/HN). Aggregator commission lands at 20–30%. Above 25% retention, direct wins on contribution margin.
How do I reconcile aggregator settlements?: LOOP pulls settlement files from each aggregator, matches them to orders captured in POS, and flags discrepancies (missing orders, wrong commission, late settlements). Finance closes the week in 30 minutes instead of a full day of spreadsheets.
How do I detect missed aggregator orders before customers complain?: LOOP polls each aggregator every 30–60 seconds and alerts the manager device if an order has been in 'received' state for more than your configured SLA (typical 2–3 minutes). The alert routes around the silent tablet that caused the miss.
Can I sync menu changes to all aggregators at once?: Yes. Edit the master menu in LOOP; price, availability, photo and description push to GrabFood, ShopeeFood, Be and foodpanda. Sync latency is usually under 2 minutes per aggregator.
What if an aggregator changes their API?: We monitor and adapt. Each aggregator integration runs as an independent adapter with versioned contracts; breaking changes are absorbed in-product so you don't need to do anything on your side.
How does LOOP handle delivery from my own riders?: Rider management is built in: assign orders to riders, track status, capture proof-of-delivery photo, and compute payouts at end of shift. Optional integration with Lalamove and Ahamove gives you on-demand fleet when your own riders are slammed.
Are GrabFood reviews visible inside LOOP?: Yes. Aggregator reviews are pulled into a single inbox with per-outlet sentiment trend and AI-suggested response drafts. Manager approves the draft and it posts back to the aggregator platform.
What happens to my orders if my POS connection drops?: Orders continue to arrive on the aggregator tablets (which talk directly to aggregator servers) and queue locally on LOOP devices. When connection returns, LOOP reconciles to ensure no duplicates and full inventory deduction.

Migration

How do I migrate from KiotViet to LOOP?: Export menu, customers and inventory CSV from KiotViet; our import wizard maps columns and validates before commit. Most single-outlet migrations finish in a half-day; chain migrations are scoped per outlet.
How do I migrate from iPOS to LOOP?: iPOS exports cover menu, recipes and customer history; LOOP imports them and replays the last 30 days of orders into the reporting layer so you don't lose week-over-week comparisons. Hardware stays unchanged.
How do I migrate from POSAPP to LOOP?: POSAPP exports are CSV-based and import cleanly. Inventory levels and customer balances are typically the only items that need a manual reconciliation pass on day 1.
How do I migrate from MISA CukCuk to LOOP?: MISA exports cover menu and inventory; the trickier piece is keeping the accounting integration live during the cut-over. LOOP supports parallel-posting to MISA AMIS via API while you transition.
How do I migrate from Sapo FnB to LOOP?: Sapo's FnB exports include menu, modifiers and customer lists. The only manual lift is re-attaching aggregator credentials on the LOOP side since Sapo doesn't pass those through.
How do I migrate from Ocha to LOOP?: Ocha export ZIPs unpack into menu and sales CSVs which our import wizard reads natively. Single-outlet Ocha migrations typically finish before lunch service.
How do I migrate from Square for Restaurants to LOOP?: Square's CSV exports cover menu, modifiers and customers; we re-create discount logic during onboarding since the modelling differs. Cut-over typically takes one weekend for a multi-outlet operator.
How do I migrate from Toast to LOOP?: Toast's API exports cover menu, employees and customers. Note that Toast hardware is proprietary — you'll need standard Android tablets and ESC/POS printers on the LOOP side.
How do I migrate from Lightspeed Restaurant to LOOP?: Lightspeed's Kounta/L-Series exports are CSV; mapping is straightforward for menu and customers, modifier groups need a one-pass review. Plan a half-day per outlet.
How do I migrate from Loyverse to LOOP?: Loyverse's free CSV export covers everything important — items, categories, customers, taxes. Migration runs in well under a day for a single outlet.
Can I run LOOP and my old POS in parallel during cut-over?: Yes, and we recommend it. 2–3 days of parallel running surfaces edge cases (gift card balances, loyalty rounding, modifier price differences) before they hit a customer.
Do I lose loyalty members or balances when I migrate?: No. Member list, tier, points balance, redemption history and consent flags all migrate. We send a welcome+upgrade email/Zalo broadcast on cut-over so customers know nothing changed for them.

Loyalty & retention

Does LOOP include loyalty?: LOOP handles operations. For AI-driven customer retention, PEKO is the sibling product from the same company — it runs alongside LOOP or alongside any other POS. Together they cover operations and retention.
Can PEKO handle inventory and staff scheduling?: No — PEKO is the retention layer. LOOP covers inventory, recipes, shifts, table management and kitchen display in the same ecosystem.
What is the PEKO 34% / industry 19% retention benchmark?: Across a sample of 40+ SEA F&B outlets in 2025–26, second-visit retention within 60 days averaged 19%. Outlets using LOOP's PEKO loyalty engine averaged 34% — a 15-point absolute lift, or roughly 1.8× the industry baseline.
How was the 34% / 19% retention figure measured?: Cohort method: for every customer whose first visit fell in a given month, we measured the share who made a second visit at the same chain within the next 60 days. Sample 40+ outlets, 200k+ first-visit customers, 12-month measurement window ending December 2025.
What drives the retention lift?: Three factors in order of impact: (1) Zalo Mini App membership capture at first visit, (2) AI-targeted second-visit nudge within 5–9 days, (3) tier reveal at second visit that anchors aspiration. Removing any one drops the lift by 30–45%.
How do I calculate loyalty ROI for my chain?: ROI = (incremental visits × avg ticket × gross margin) – (reward cost + program cost) / program cost. For a chain with 1,000 weekly customers, 15-point retention lift, VND 80k ticket and 65% gross margin, that's typically 4–7× ROI within 90 days of full deployment.
Tiered loyalty vs points-only — which works better?: Tiered wins on retention (15–22% second-visit lift vs 6–9% for points-only) because tier status is non-monetary and harder to lose, which anchors loyalty psychologically. Points-only wins on transactional uplift per visit. Most chains end up running both layers.
When should I send a Zalo broadcast vs an OA message?: Broadcast for time-bound promos to opted-in members (cheap, mass). OA push for behavioural triggers — abandoned cart, dormancy 30/60/90, birthday — using template messaging. Mixing them up burns through both quotas.
Does birthday-month loyalty actually pay off?: Yes, when gift selection is constrained to high-margin items. Free dessert or buy-one-get-one on a drink with 75%+ gross margin pays back at 2.5–4× the gift cost via attached spending. Free entrees or open-ended discounts lose money.
What is a good win-back window?: Three tiers: 30 days (gentle nudge, no discount), 60 days (small reward like free drink), 90 days (bigger reward or exclusive new-menu preview). Beyond 120 days, response rate falls under 3% and most chains stop spending on win-back.
Should I run a referral program?: Yes if your second-visit retention is already 25%+ — referrals amplify a sticky base. Below that, referral programs leak rewards to people who would have come once anyway. Two-sided rewards (referrer + referred) consistently outperform one-sided.
How do I A/B test a loyalty change without breaking trust?: Test on randomly assigned outlets, not on randomly assigned customers — outlet-level testing avoids "why did my friend get this and I didn't" complaints. Run minimum 4 weeks for cohort signal to emerge.
Is SMS still worth using vs Zalo / WhatsApp / LINE?: SMS open rate is high but click-through is now 3–4× lower than Zalo OA in VN, LINE in TH, or WhatsApp Business in SG/MY/PH. Use SMS only for transactional (OTP, order ready) and shift marketing spend to the regional messaging app.
What loyalty data do I owe under Decree 13 / GDPR / PDPA?: Customers can request: (1) what data you hold, (2) correction of wrong data, (3) erasure (with carve-outs for tax records), (4) export of their data in a portable format. LOOP automates all four flows from the admin console.
Three AI queries every chain should run on loyalty data weekly?: (1) Top 20 customers by lifetime value and their last-visit recency. (2) Tier-decay risk: members who are 1 visit from dropping a tier. (3) Cohort-level second-visit rate by acquisition channel — which channel brings stickier customers, not just more.
Can I run different loyalty programs in different countries?: Yes. Each country / brand can have its own rules, tiers, reward catalogue, currency, and consent model. Cross-country members keep a unified identity but earn and redeem under each country's rules.

Implementation & support

How long does onboarding take?: Single outlet: 1–3 days self-serve, including menu import, hardware setup and staff training. Multi-outlet chain: 1 week per 5 outlets in parallel-deployment mode. Onboarding specialist available on Business tier.
What support channels are available?: In-app chat, email, phone and Zalo OA for VN / LINE for TH / WhatsApp Business for SG-MY-PH-ID. P1 issues get a callback within 15 minutes during local business hours; 24/7 P1 coverage on Business tier.
What is the SLA?: 99.9% uptime for the cloud backend (offline-first device sync masks short outages). P1 response 15 minutes, P2 4 hours, P3 next business day. SLA credits apply on Business tier if missed.
Do you train my staff?: Yes. Free self-serve video library + live group webinar weekly (included). On-site or remote 1:1 training is a paid add-on, typically 4 hours per outlet.
Is there a sandbox environment?: Yes. Every tenant gets a sandbox with anonymised production data; test menu changes, promotions and integrations without risk. API keys are separate from production.
Do you have an integrations marketplace?: Yes. Native integrations for accounting (MISA AMIS, Xero, QuickBooks, Sapo), payroll (MISA AMIS, fWage), delivery (Lalamove, Ahamove), and analytics (Looker, Metabase) ship in-product. Custom integrations via the API + webhooks.
Can I bring my own data warehouse?: Yes. LOOP supports nightly Parquet/CSV export to your S3-compatible bucket, or near-real-time CDC streams to BigQuery, Snowflake or Redshift on the Business tier.
How do you handle staff turnover?: Cashier credentials are deactivated centrally; shift handovers print or email a snapshot. The training video library shortens new-staff onboarding to under 2 hours for the POS basics.
Will LOOP work with my existing accountant?: Yes. Daily journal export in MISA-compatible CSV is standard; we also push directly to MISA AMIS / Xero / QuickBooks if you authorise the connection. Accountants get a read-only login if you prefer.
What if I outgrow the Business tier?: Enterprise tier kicks in at 50+ outlets or specific compliance needs (dedicated infra, custom SLA, named CSM, custom integrations). Pricing is per-outlet with volume discount; contact sales.
What's included in onboarding for the Business tier?: A dedicated implementation manager, menu and recipe import, hardware procurement assistance, parallel-run support, staff training (2 sessions per outlet), and a 30-day post-launch optimisation review.
Can I get a custom SLA?: Yes, on Enterprise. Custom uptime, response-time and resolution-time targets are negotiable, with measured monthly and credit-backed.
How do you handle bug reports and feature requests?: Bug reports route to engineering with severity triage within 4 hours. Feature requests go to a public roadmap with upvoting; chain customers can sponsor specific features for an expedited timeline.
Do you have a status page?: Yes, at status.loop.example. Incidents are posted in real time with affected services, customer impact and root-cause analysis within 5 business days of resolution.
What is the cancellation process?: From admin console: cancel button, choose end date, export your data. No retention call, no friction. Annual plans get prorated refund for unused months.
Do you offer a money-back guarantee?: 30-day money-back on the Growth tier for new customers — if you cancel within 30 days of go-live, we refund the subscription. Business tier has prorated cancellation; the money-back doesn't apply since it includes paid onboarding.

Vietnam operator questions — concrete numbers

How much does LOOP cost per outlet in VND?: Free for one outlet with full POS, KDS, inventory and Zalo loyalty. Growth is 690,000 VND/outlet/month adding AI demand forecast and multi-outlet sync. Business is 1,590,000 VND/outlet/month adding central-kitchen control, unlimited API and a dedicated CSM. Enterprise is custom.
How long does implementation take?: 48 hours for a single outlet on the Free plan (menu import + hardware setup + staff walkthrough). 5–7 business days for a 2–5 outlet chain on Growth. 3–4 weeks for a 6+ outlet chain on Business with central kitchen and accounting integration.
How many outlets does the Free plan cover?: One outlet, unlimited devices. The Free plan includes full POS, KDS, recipe-level inventory, HĐĐT e-invoice on every receipt, and Zalo Mini App loyalty. Upgrade to Growth the day you open the second outlet.
How accurate is the AI demand forecast?: Target MAPE (mean absolute percentage error) of 14–22% per SKU per daypart across LOOP customers on 12+ months of history. Categories with strong weekly seasonality (bún, phở, cà phê sáng) sit at the lower end; new SKUs and one-off promo items sit at the upper end.
By how much does Zalo loyalty via PEKO lift repeat visits?: 34% of first-time customers return within 30 days on the PEKO 2026 dataset, vs a 19% industry baseline for Vietnamese F&B — a 15 percentage-point lift, or roughly 1.8× the baseline. The lift is highest for bubble tea and cafés with high visit frequency.
How does LOOP handle HĐĐT (Vietnamese e-invoice) billing?: HĐĐT issuance is included in every plan — no per-invoice fee. LOOP is directly integrated with the top VN e-invoice providers (Viettel, VNPT, Misa), so a receipt printed at the till already carries the tax-authority signature and QR. You pay only your existing provider's per-invoice cost, not a LOOP markup.