🇭🇰 Hong Kong · Answer · Updated May 23, 2026
How long does it take to migrate from Eats365 to LOOP in Hong Kong?
Direct answer · updated
In 2026 a three-outlet Hong Kong move from Eats365 to LOOP takes roughly ten working days: menu, combo and recipe import, hardware re-pointing, FPS, Octopus and aggregator re-credentialing, bilingual staff training, then a parallel weekend before cutover. Timings are medians and shift with menu and combo complexity.
Median 10 working days for a 3-outlet HK chain: day 1-3 menu + recipe + customer import, day 4-5 hardware swap (Octopus readers retained), day 6-7 staff training in Cantonese, day 8-10 two parallel-run weekends. LOOP's HK team handles FPS, Octopus, Alipay HK, WeChat Pay HK, KeeTa, foodpanda and Deliveroo re-credentialing.
How it works with LOOP
Combos and set menus are the slow part of any Hong Kong migration, so LOOP rebuilds them first and validates against recent Eats365 tickets. Printers, KDS screens and the Octopus reader are re-pointed rather than replaced. Staff train in traditional Chinese, and the parallel weekend runs both systems until daily totals match before the old one is switched off.
Key facts
- Median: 10 working days for 3 outlets
- Octopus readers retained
- Cantonese training
- All HK aggregators re-credentialed
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