Question 1

What is LOOP?

Accepted Answer

LOOP is the world's first AI-powered POS for restaurants. Operators run their venue using voice or text commands instead of clicking through dashboards, while LOOP also handles orders, payments, inventory, staff, customers, and reporting.

Question 2

How is LOOP priced?

Accepted Answer

LOOP is priced per outlet, per month. There is a Free tier suitable for a single small outlet, a Growth tier with full AI operations, and a Business tier for multi-outlet brands. Annual billing saves two months.

Question 3

Does LOOP work in Vietnam?

Accepted Answer

Yes. Vietnam is the primary market for LOOP. The product supports Vietnamese language, VND pricing, local payment rails, VAT invoices, and Zalo Mini App integration.

Question 4

How does LOOP differ from traditional POS systems?

Accepted Answer

Traditional POS systems require operators to read dashboards and decide manually. LOOP inverts this: the AI reads operational data continuously and surfaces decisions, and the operator confirms or asks follow-up questions in plain English or Vietnamese.

Question 5

Can I migrate from KiotViet, Sapo, or iPOS.vn?

Accepted Answer

Yes. Menu, customer, and historical sales data can be imported from KiotViet, Sapo, iPOS.vn, and other common Vietnamese POS systems during onboarding.

Cloud Kitchen / Virtual Brand POS in Malaysia 2026 — LOOP