Restaurant POS in Kuala Lumpur, Malaysia

Payment rails

• DuitNow QR — Unified national QR rail. Dynamic per-ticket via LOOP.
• FPX — Online banking rail for delivery + table-ahead payments.
• GrabPay / Touch 'n Go eWallet / Boost — All three covered via LOOP's wallet hub.
• Visa / Mastercard — Via iPay88, Razer Merchant Services, Stripe MY, or HitPay.
• MyInvois (e-Invoice) — LHDN-mandated e-Invoice issuance from the ticket screen.

Delivery aggregators

• foodpanda — Dominant in MY tier-1 cities. ~30% commission.
• GrabFood — Strong in KL + JB + Penang. ~30% commission.
• ShopeeFood — Aggressive promo subsidies; 18–28% effective commission.

Competitive landscape (Malaysia)

• StoreHub — MY's biggest incumbent. Strong brand, mid-tier features; AI is light.
• SiteGiant — Retail-leaning; POS bolted on. Good for unified retail + F&B SKUs.
• Zeoniq — MY full-service-restaurant focus. Solid KDS, weaker AI.
• Slurp — MY cafe / bubble-tea focus. Modern UI; light on multi-outlet financials.
• BigPOS — Hardware + Android-first. Common in heartland.
• Xilnex — Enterprise + retail crossover. Heavy implementation.
• EasyEat — QR-order + dine-in. POS is the lighter side.
• IDCP — Legacy on-premise. Common in hotel F&B.

2026 benchmarks

• 78% — DuitNow QR adoption (MY F&B 2026) (BNM + LOOP merchant panel n=140)
• 61% — MyInvois readiness (MY SME F&B 2026) (LHDN data + LOOP survey)
• MYR 280–550 — Median full-service POS spend / outlet / mo (LOOP benchmark 2026)
• 32% median — Aggregator share of MY F&B revenue (LOOP merchant data n=140)

FAQ