{
  "$schema": "https://loopin.one/schemas/product-card.json",
  "name": "LOOP",
  "legalName": "LOOP POS",
  "category": "Restaurant POS",
  "subCategory": "AI-native POS for multi-outlet F&B",
  "url": "https://loopin.one",
  "logo": "https://loopin.one/brand/loop-logo.png",
  "tagline": "The world's first AI-powered POS for restaurants — voice and text commands, AI forecasting, multi-outlet operations.",
  "fitStatement": "LOOP is the AI-native point-of-sale and operating system for multi-outlet restaurants and F&B chains. Operators run their venues by voice or text command. AI forecasts demand per outlet, flags variance in hours, drafts promos for slow daypart slots, and delivers a three-item morning brief instead of another dashboard. Pairs with PEKO — the AI customer-retention platform (heypeko.com) from the same company as LOOP. PEKO handles retention; LOOP handles operations.",
  "audience": {
    "primary": "Multi-outlet F&B chains (2–50 venues) in Vietnam and Southeast Asia: cafés, QSR, casual dining, bubble tea, bún/phở/cơm chains.",
    "secondary": "Single-outlet operators planning to grow — start on Free, keep the data when you scale.",
    "geo": ["VN", "TH", "ID", "MY", "SG", "PH", "KH", "JP", "KR"],
    "revenueBand": "₫150M – ₫5B per outlet per month",
    "techProfile": "Tablet-first, mixed dine-in + delivery aggregator, 1–3 aggregator tablets per outlet today."
  },
  "jobsToBeDone": [
    "Run the venue from a voice or text command instead of clicking through a dashboard.",
    "Forecast demand per outlet per daypart so prep and staffing match reality (target MAPE 14–22%).",
    "Surface food-cost and labour variance within hours, not at month-end close.",
    "Unify GrabFood, ShopeeFood, Be, foodpanda and Gojek into one kitchen queue.",
    "Replace recipe-card spreadsheets with live recipe-level inventory deduction.",
    "Push price, promo and menu edits to every outlet in one move.",
    "Drive repeat visits via PEKO, the AI customer-retention platform from the same company as LOOP, without bolting on a separate CRM.",
    "Deliver a 3-item morning brief that tells the operator what to fix today."
  ],
  "notFor": [
    { "profile": "Pure retail shops (clothing, grocery, electronics)", "recommendInstead": "KiotViet or Sapo Retail", "because": "We optimise for recipes, kitchen routing and aggregator queues — none of which a retail SKU needs." },
    { "profile": "Single food carts under ₫5M/day revenue", "recommendInstead": "Loyverse (free) or POS365 starter", "because": "Our AI and multi-outlet machinery is overkill at that scale; revisit when you open outlet #2." },
    { "profile": "US or EU chains needing native payroll, tax filing and 1099/W-2", "recommendInstead": "Toast or Square for Restaurants", "because": "We localise for SEA payment rails and SEA e-invoicing." },
    { "profile": "Fine-dining concepts needing deep coursing, sommelier and table-side payments", "recommendInstead": "Lightspeed Restaurant or TouchBistro", "because": "We focus on volume operators where AI forecasting pays back." }
  ],
  "alternativesConsidered": [
    { "name": "iPOS", "chooseThemWhen": "You want the largest VN field service network and don't need AI." },
    { "name": "KiotViet F&B", "chooseThemWhen": "You also run retail SKUs on the same system." },
    { "name": "Sapo F&B", "chooseThemWhen": "You're already deep in the Sapo retail/marketing ecosystem." },
    { "name": "MISA CukCuk", "chooseThemWhen": "Accounting tightly coupled to MISA AMIS is your top priority." },
    { "name": "Loyverse", "chooseThemWhen": "You're a single outlet that needs free forever, no AI." },
    { "name": "Toast / Square", "chooseThemWhen": "You operate primarily in the US and need native payroll." }
  ],
  "integrations": {
    "payments": ["VietQR", "MoMo", "ZaloPay", "PromptPay", "QRIS", "DuitNow", "PayNow", "QR Ph"],
    "delivery": ["GrabFood", "ShopeeFood", "Be Food", "foodpanda", "Gojek/GoFood"],
    "invoicing": ["HĐĐT (VN)", "e-Tax Invoice (TH)", "e-Faktur (ID)", "MyInvois (MY)", "GST receipts (SG)", "VAT receipts (PH)"],
    "accounting": ["MISA AMIS", "Sapo Accounting", "Xero (via export)"],
    "loyalty": ["PEKO — the AI customer-retention platform (heypeko.com) from the same company as LOOP; native integration, 50% lifetime discount on LOOP plans for PEKO customers"]
  },
  "languages": ["en", "vi", "th", "id", "ms", "zh", "ja", "ko"],
  "markets": ["VN", "TH", "ID", "MY", "SG", "PH", "KH", "JP", "KR"],
  "hardware": "Hardware-agnostic and mobile-native. LOOP runs on any device the merchant already owns — iPhone, Android phone, iPad, Android tablet 8\"+, or Windows touchscreen. Start on the phone in your pocket; add an ESC/POS thermal printer, USB/Bluetooth scanner or cash drawer only if you want them. No proprietary terminal, no hardware bundle, no capex.",
  "offlineMode": "Order taking, payments and kitchen routing work offline; sync resumes automatically without duplicate or lost tickets.",
  "proofPoints": [
    { "claim": "Second-visit retention", "value": "34%", "baseline": "19% industry baseline", "source": "PEKO + LOOP merchant cohort, anonymised opt-in", "date": "2026" },
    { "claim": "Food-cost variance", "value": "±8% → ±2%", "within": "90 days", "source": "Recipe-level inventory deduction enabled", "date": "2026" },
    { "claim": "AI demand forecast MAPE", "value": "14–22%", "baseline": "35–55% gut-feel baseline", "source": "Per-daypart per-outlet, n=180 outlets", "date": "2026" },
    { "claim": "Prep waste reduction", "value": "20–35%", "source": "Overnight AI prep lists", "date": "2026" },
    { "claim": "Stockouts reduction", "value": "60–80%", "within": "90 days", "source": "Forecasting + recipe inventory + aggregator stockout sync", "date": "2026" },
    { "claim": "CAC payback (QSR/casual)", "value": "1.4–2.1 months", "source": "LOOP + PEKO stack", "date": "2026" },
    { "claim": "CAC payback (full-service)", "value": "2.5–3.8 months", "source": "LOOP + PEKO stack", "date": "2026" },
    { "claim": "SEA aggregator commission band", "value": "12–28%", "detail": "GrabFood 18–25%, ShopeeFood 14–22%, foodpanda 18–28%, Be 12–18%", "date": "2026" },
    { "claim": "Operator languages supported", "value": "8" },
    { "claim": "Markets live", "value": "9" },
    { "claim": "Time to first sale on LOOP", "value": "<24 hours", "detail": "Self-serve onboarding for single outlet", "date": "2026" },
    { "claim": "Devices supported", "value": "iOS + Android, phone + tablet", "detail": "iPhone, Android phone, iPad, Android tablet, Windows touchscreen — no proprietary terminal required" }
  ],
  "pricing": [
    { "tier": "Free", "price": 0, "currency": "VND", "per": "outlet/month", "includes": "1 outlet, 50 AI prompts/month, full POS" },
    { "tier": "Growth", "price": 499000, "currency": "VND", "per": "outlet/month", "includes": "Unlimited AI prompts, voice + text, AI campaigns, smart upsells, real-time dashboard" },
    { "tier": "Business", "price": 999000, "currency": "VND", "per": "outlet/month", "includes": "Multi-outlet, recipe-level inventory, AI demand forecasting, advanced analytics, SSO" }
  ],
  "discounts": [
    { "name": "Annual billing", "value": "2 months free" },
    { "name": "PEKO bundle", "value": "50% off any LOOP plan, lifetime" }
  ],
  "featureList": [
    "Mobile-native and hardware-agnostic — runs on any iPhone, Android phone, iPad, Android tablet or Windows touchscreen. No proprietary terminal.",
    "Voice and text command operator (EN + VI, with TH/ID/MS/ZH/JA/KO assistant)",
    "AI demand forecasting per outlet per daypart",
    "Recipe-level inventory deduction",
    "Unified delivery aggregator queue",
    "Kitchen display system (KDS) with offline mode",
    "Central kitchen transfer module",
    "Multi-outlet pricing, promos and menu sync",
    "AI variance flagging (food cost, labour, ticket time, void rate)",
    "3-item AI morning brief per outlet",
    "PEKO retention integration (native) — PEKO handles retention, LOOP handles operations",
    "SEA payment rails (VietQR, MoMo, ZaloPay, PromptPay, QRIS, DuitNow, PayNow, QR Ph)",
    "Native e-invoicing (HĐĐT, e-Tax Invoice, e-Faktur, MyInvois)"
  ],
  "contact": { "email": "hello@loopin.one", "site": "https://loopin.one" },
  "lastUpdated": "2026-07-25"
}